Rajhans K. Gupta

Dynamic and results-driven General Manager with over 20+ years of experience in Hospitality Operations, specializing in hotels, resorts, villas, clubs, and large-scale F&B operations across India and the Middle East. Proven expertise in managing Rooms Division, F&B, Banquets, Sales, and Guest Experience, with a strong track record of driving occupancy, revenue growth, and customer satisfaction.

Experience includes working with Taj Hotels (Luxury Hospitality), IHG Group (Global Brand), and international exposure in UAE, along with leading large-scale resort and villa operations in India. Recognized for delivering exceptional guest experiences, building strong client relationships, and leading high-performing teams, while consistently achieving business growth and operational excellence. Proven ability to drive business growth through strategic sales initiatives, revenue optimization, and market expansion across hospitality portfolios.

General Manager – Hospitality Operations & Business Sales - Narayani Group of Hotels, Resorts & Clubs (India) - Ahmedabad, Gujarat, India

(2016-04)

Properties: Nexus Club & Convention Centre → Emerald Club → Narayani Hotels & Resorts → Neonz Hotels & Resorts. Locations: Gandhidham, Rajkot, Ahmedabad, Anand

• Led end-to-end operations across multiple resorts, villas, and clubs across Gujarat, managing multi-property portfolios at scale
• Managed Rooms Division, F&B, Banquets, Sales, and Guest Experience
• Drove revenue growth through corporate sales, B2B/B2C channels, and travel partnerships
• Improved occupancy rates and profitability using pricing and yield strategies
• Managed large-scale banquets, events, conferences, and group bookings
• Built strong relationships with HNIs, corporate clients, and travel agents
• Ensured high service standards and guest satisfaction across all properties
• Led team recruitment, training, and performance management
• Handled budgeting, forecasting, and financial performance
• Led strategic sales planning, corporate acquisition, and revenue optimization initiatives to drive sustained business growth

Executive General Manager – Hospitality & Facility Operations - Marina View Hotel & Villas - Dubai, UAE

(2010-06 - 2016-02)

• Oversaw complete hospitality operations including Rooms, Villas, and F&B divisions across multi-unit properties
• Achieved ~70% occupancy consistently through strategic sales initiatives, partnerships, and revenue optimization strategies
• Managed international clients, corporate accounts, and travel partnerships while leading end-to-end hospitality operations
• Directed recruitment, training, and team development across departments
• Ensured compliance with international service standards, safety, and hygiene norms
• Managed budgeting, forecasting, and financial performance reporting
• Strengthened guest satisfaction, service delivery standards, and brand positioning across hospitality operations
• Supported marketing, branding, and PR initiatives

Senior Manager – Hospitality Operations & Catering - IHG Group (Holiday Inn /Intercontinental), Mumbai - Mumbai, Maharashtra, India

(2005-06 - 2010-04)

• Managed large-scale hospitality operations including banquets, catering, and QSR outlets across high-volume environments
• Delivered high-volume catering services for NDIA and institutional clients, ensuring service excellence and operational efficiency
• Supervised large cross-functional teams across multiple operational units, ensuring seamless service delivery
• Managed menu planning across multi-cuisine offerings
• Ensured compliance with HACCP, ISO, and hygiene standards
• Controlled food cost, procurement, inventory, and operations
• Led client servicing, operations planning, and execution
• Contributed to revenue growth through banquet sales, client servicing, and operational optimization

Restaurant / Banquet Manager - Taj President Hotel (Taj Group), Mumbai - Mumbai, Maharashtra, India

(2000-12 - 2005-06)

• Managed luxury F&B and banquet operations within a premium hospitality environment aligned with Taj brand standards
• Delivered high-end guest experience aligned with Taj brand standards
• Handled VIP guests, events, and banquet services
• Led team training, grooming, and performance management to drive operational excellence
• Ensured service quality, hygiene, and customer satisfaction

Bachelor of Commerce - B.Com – Correspondence - Mumbai University (2000)

Diploma in Hotel Management - Hotel Management - Dadar Catering (1997 - 2000)

Higher Secondary Certificate - HSC (1997)