Rajini Reddy

A highly motivated and results-driven professional with over 10 years of experience in client relationship management, business development, and team leadership. Recently completed an MBA, gaining strong skills in strategic business advice, cross-functional collaboration, and data analysis. Adept at enhancing sales performance, resolving client issues, and optimizing processes.

Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook) to support data-driven decision-making and business growth. Seeking a challenging role in business development and account management to leverage expertise in client relations and driving business success.

Team Lead - First Source Ltd

(2024-07)

• Lead a team managing NatWest Bank customer accounts, resolving inquiries, and driving sales growth.
• Collaborate with cross-functional teams, including Logistics, to streamline order processing and improve customer experience.
• Utilise MS Office Suite (Excel, PowerPoint, Outlook) to analyse performance data and generate actionable insights.
• Provide coaching and feedback to team members, ensuring service standards are met.
• Identify operational improvement opportunities, contributing to overall business development.

Analyst (Internship) - Truguna Solutions

(2024-01 - 2024-09)

• Conducted data analysis to support business decisions and collaborated with teams across functions, including Logistics.
• Assisted in task management, ensuring smooth execution and on-time delivery of business strategies.
• Identified process improvement opportunities and provided strategic insights to senior management and clients.

Senior Analyst - Global Benefits Group

(2013-04 - 2021-09)

• Managed client relationships in the travel and health insurance sectors, providing business solutions and performance improvements.
• Worked with internal teams, including Logistics, to optimise service delivery and ensure timely client request processing.
• Led initiatives aimed at enhancing system efficiency and resolving client issues.
• Provided strategic recommendations to clients, using data analysis and market trends.

Analyst - United Health Group

(2011-04 - 2013-04)

• Managed health insurance accounts, working with cross-functional teams to ensure accurate and timely service delivery.
• Collaborated with logistics teams to resolve issues related to the distribution of materials and insurance documentation.
• Delivered strategic advice to clients to improve business outcomes.

Master of Business Administration - MBA - Teesside University (2022 - 2024)

Bachelor of Science - Computers - Pragathi Degree College (2007)

NVQ Level 3 (2004)

GCSE (2002)