Rajpoot Saket

Dedicated L2 Network Support and IT Infrastructure professional with 3+ years of experience delivering high-availability remote technical support, system administration, and enterprise network management. Proven track record in troubleshooting TCP/IP, DNS/DHCP, VPNs, Active Directory, and M365 environments while managing 500+ incident tickets annually under strict SLA deadlines. Skilled in Linux/Windows Server administration, Sophos Firewall, Wireshark packet analysis, and CPaaS/VoIP operations with 99.8% service availability.

Available for 100% full-time remote roles across India and Global shifts.

Network & IT Support Engineer at Biocipher Technologies Pvt. Ltd. (2023-04 – 2026-08)

Core IT Infrastructure & Network Operations

• Monitored and managed network traffic across enterprise infrastructure to ensure 99.8% network performance and continuous service availability.
• Troubleshot complex LAN/WAN, TCP/IP, DNS, DHCP, VPN, and routing issues using structured root-cause isolation techniques, resolving 500+ tickets within strict SLA timelines.
• Diagnosed network bottlenecks and packet drop incidents using Wireshark and advanced packet analysis tools.
• Executed precise IP configuration, ping, traceroute, and subnet mask diagnostics for rapid issue resolution.
• Administered Sophos Firewall policies, SSL/IPsec VPN monitoring, and NAT verification for 50+ remote end-users.
• Performed Linux server installation, configuration, and maintenance in data center environments, maintaining zero data loss.
• Monitored server uptime, system health, Active Directory user access, and Windows Server 2019/2022 environments.
• Configured and deployed virtual machines using Hyper-V on Windows Server infrastructure for testing and production environments.
• Applied TCP/IP, OSI Model, IPv4 addressing, subnetting, and DNS/DHCP protocols during L2 technical troubleshooting.
• Delivered remote user support for Outlook, Microsoft 365 tenant settings, and enterprise application troubleshooting.
• Handled SLA-driven ticketing, incident management, escalation workflows, and technical resolution via JIRA Service Desk.
• Monitored VoIP/SMS traffic across CPaaS platforms, resolving service disruption incidents with a 98% first-contact resolution rate.
• Managed DLT process compliance, client traffic flows, and technical communication during critical service outages.

Software Tester at Microware Computing Pvt. Ltd. (2022-07 – 2023-04)

Quality Assurance & Defect Management

• Performed end-to-end manual testing, logged software defects, and tracked bug lifecycles using JIRA.
• Developed and maintained comprehensive test cases aligned with client user stories and functional requirements.
• Executed functional, regression, smoke, and retesting cycles to ensure software quality before deployment.
• Validated core application functionality, UI behavior, and backend data integrity following upgrades and patches.

Master of Computer Applications (MCA) – AKS University, Satna, MP, India (2021)

Bachelor of Computer Applications (BCA) – APS University, Rewa, MP, India (2019)