Rakesh Choppa

SAP Order Management professional with 3+ years of experience in Order-to-Cash (O2C) operations, sales orderprocessing, order tracking, order execution, back-order management, returns, shipment coordination, billing follow-up andcustomer support. Experienced in coordinating with Sales, Warehouse, Logistics and Finance teams to ensure accurate andtimely order fulfillment. Strong understanding of SAP SD order processing and real-time order management activities.

SAP Order Management / O2C Executive - DXC Technology - Bangalore

(2023-04)

• Processed and monitored customer sales orders from order receipt through fulfillment and billing.
• Created, reviewed and maintained sales orders in SAP based on customer and business requirements.
• Validated customer, material, quantity, pricing, delivery and other order-related information before processing.
• Tracked open orders and coordinated with internal teams to resolve order delays, shortages and delivery issues.
• Worked on back orders by checking material availability and coordinating revised delivery dates.
• Coordinated with warehouse and logistics teams for delivery, shipment and order execution activities.
• Supported return and reverse-order processing and followed up until closure.
• Performed payment and billing follow-ups with relevant internal teams and maintained order status updates.
• Monitored SLAs and prioritized urgent or aging orders to support timely resolution.
• Prepared daily and weekly order-status reports and shared updates with stakeholders.
• Investigated order-processing issues and coordinated with appropriate teams for resolution.
• Maintained accurate records and followed standard operating procedures for order management activities.

BSc. - Computer Science - YV University, Kadapa (2019)