Sandhya Km

I'm K. M. Sandhya, an MBA graduate specializing in HR and Finance with 1 year of experience in Order-to-Cash (OTC) Operations at Accenture. In my role, I handled documentation, stakeholder coordination, account reconciliation, data management, and customer query resolution while ensuring SLA compliance.

I'm interested in this Order-to-Cash role because it aligns with my experience, and I enjoy working in finance operations, solving problems, and contributing to efficient business processes. I'm looking forward to growing my career in OTC and taking on greater responsibilities.

New Associate (Order to Cash Operations) at Accenture (2025-06 – Present)

• Supported end-to-end Cash Application activities including payment identification, allocation.
• Processed customer invoices accurately and on time while ensuring compliance with internal controls and SLA requirements.
• Performed daily account reconciliation, validating payment details, resolving mismatches, and clearing open cases.
• Coordinated with customers and internal teams to resolve payment discrepancies, short payments and unknown cash cases.
• Monitored and updated billing and payment records, ensuring accuracy in documentation and transaction history.
• Assisted in managing the full O2C cycle—sales order validation, billing support, collections follow-ups, and payment tracking.
• Analyzed operational data to identify process gaps, delays, or errors, helping improve process efficiency and cash flow.
• Ensured compliance with TAT, SLA, and quality standards, consistently maintaining error-free outputs.
• Collaborated with cross-functional teams (Billing, Collections, SRR) to support smooth revenue and cash flow operations.
• Maintained high accuracy in manual and automated payment application, including BOL and Invoice.
• Assisted in identifying process improvement opportunities to streamline billing and cash application workflow

MBA in Finance and HR – Acharya Bangalore B School (2022 – 2024)

B.COM in Taxation – Ballari Business College (2019 – 2022)

PUC in Commerce – BPSC Pre-University College (2017 – 2019)

SSLC – Bala Bharathi Vivekananda High School (2016 – 2017)