Basavaraj Gaddi
Order Management and Order-to-Cash (O2C) professional
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About
Order Management and Order-to-Cash (O2C) professional with over 5 years of experience in global supply chain operations across SAP CRM (Q2C) and SAP ECC environments. Expertise in managing end-to-end order lifecycle, EDI processing, pricing validation, delivery tracking, export compliance, ship hold release, post-booking changes revenue impacting orders. Recognized for operational excellence, process adherence, and effective cross-functional stakeholder collaboration in multinational environments.
Experience
Sr. Order Management Analyst at Wipro Technology (2022-06 – Present)
Client: HP Inc
- Managed end-to-end order lifecycle from order booking to shipment and invoicing
- Processed EDI and manual orders, ensuring high accuracy and compliance
- Validated pricing, contracts, and customer purchase orders
- Handled order exceptions, backorders, and post-booking changes
- Managed delivery tracking and ensured on-time order fulfilment
- Resolved credit holds, pricing issues, and customer escalations
- Issued credit notes and handled dispute management cases
- Performed root cause analysis (RCA) for recurring issues
- Collaborated with Sales, Finance, and Logistics teams
- Supported automation and process improvement initiatives
- Maintained SLA/KPI targets (accuracy, TAT, productivity)
Associate Specialist at Tech Mahindra (2019-03 – 2019-11)
- Answering customer questions about the new plans, offers, or services
- Resolving customer complaints
- Making changes to customers' accounts
- Addressing billing concerns
- Generated E-invoice for customs to ensure audit readiness and data integrity
- Supported regional ad-hoc projects and process improvement initiatives
Education
Bachelor of Computer Application in Computer Application – SVS BCA & BBA College, Ilkal (2014 – 2017)
Intermediate (Professional Accounting) in Accounting (2012 – 2014)
