Rakesh Upreti
IT Operations | Non-Voice Customer Support | Technical Executive
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About
IT and operations professional with experience in ERP systems, data management, software coordination, client/team support, and administrative operations. Strong computer skills with knowledge of MS Office, documentation, troubleshooting, communication, and problem solving. Also experienced in Digital Marketing, SEO, WordPress and AI tools. Seeking a Non-Voice Customer Support / IT Operations role where I can contribute through accuracy, technology skills and effective written communication.
Experience
IT Executive - Franciscan Solutions Pvt. Ltd.
(2021-11 - 2023-06)
- Managed and maintained ERP systems and supported smooth day-to-day operations.
- Handled data management, administrative tasks and coordination with backend teams.
- Worked with software/ERP processes and supported users/partner schools with operational requirements.
- Maintained records and helped resolve process-related issues through coordination and communication.
Freelance Web Developer
(2022-01 - 2023-12)
- Created and maintained websites using HTML, CSS and related web tools.
- Coordinated with clients to understand requirements and deliver project work.
Human Resources Intern - EG Allied Pvt. Ltd.
(2023-08 - 2024-02)
- Supported HR-related coordination, documentation and workplace activities.
- Developed professional communication and organizational skills.
Owner & Operator - Coaching Class
(2023-10)
- Handled day-to-day coordination, student engagement, planning and management responsibilities.
Education
Bachelor of Business Administration - Business Administration - Uttarakhand Open University
Diploma in Software Development - Software Development (2017-01 - 2020-12)
Intermediate - NIOS Board (2018-01 - 2019-12)
High School - CBSE Board (2014-01 - 2015-12)
