Deputy Manager
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"Results-Driven Operations & Project Management Professional | Expertise in Healthcare, CRM Integration, and Data Analytics | Proven Leadership in Process Optimization & Team Development
Experienced Operations and Project Management professional with expertise in healthcare, diagnostics, and customer service domains. Adept at managing special projects, stakeholder relationships, and optimizing operational efficiency. Skilled in CRM implementation, data analysis, and business analytics to drive process improvements and service excellence.
Key Responsibilities: Operations Management & Planning: Lead and optimize end-to-end operational workflows for healthcare and diagnostic services, ensuring efficiency and quality service delivery.
Team Leadership & Performance Management: Manage and mentor customer service teams, set performance targets, and monitor key performance indicators (KPIs) for continuous improvement.
Stakeholder & Client Relations: Establish and maintain strong relationships with patients, corporate clients, and business partners to enhance service offerings and business growth.
Technology & System Integration: Implement and manage CRM systems, LIS software, and ticketing tools to streamline operations and improve customer experience.
Process Improvement & Data Analytics: Utilize data-driven insights to identify trends, optimize resource allocation, and implement best practices for operational efficiency.
Project Execution & Special Initiatives: Drive strategic projects, including home collection service launches, corporate tie-ups, and digital transformation initiatives. With a strong background in healthcare operations, special project execution, and customer service management, I excel in creating and implementing solutions that enhance service quality, efficiency, and customer satisfaction.
Bsc MLT from Dr.NTR university
