Raman Dubey

“Hi, my name is Raman Raj. I have completed my B.Tech in Electronics and Communication Engineering. I have around 3 years of experience working as a Technical Support Representative at IBM, where I handled customer issues related to system performance, monitoring alerts, and troubleshooting technical problems.

In my role, I regularly worked with tools like MS Excel for reporting and dashboards, and I was responsible for analyzing alerts, resolving incidents, and escalating complex issues when needed. This experience helped me develop strong problem-solving skills and the ability to stay calm under pressure.

I’m also skilled at communicating technical information in a simple and clear way, especially through chat and email support, which ensures a good customer experience.

Currently, I’m looking for opportunities where I can grow my technical skills further, especially in areas like cybersecurity and system monitoring, while continuing to provide high-quality support.”

Technical Support Representative at IBM (2023-01 – 2025-05)

Client-HDFC

• Integration, Deletion, and Modification of accounts in Cyber Ark Tool
• Cyber Ark PTA alert monitoring and incident management
• Detection and Elimination of real-time suspicious activity
• Basic understanding of operating systems (Windows, Linux, AIX, Solaris etc.)
• Basic understanding on SIEM/SOC and ticketing tool like service now /service desk etc.
• Monitoring server and space on server's
• Analytical and problem-solving skills
• Update server utilization sheet
• Complete daily activities
• Troubleshoot and Resolve issues
• Generate Daily Activity Report
• ITA log check, Replication Check
• Working on ongoing Cyber Ark issues
• Update production and UAT checklist

Business Analyst at IBM (2022-04 – 2023-01)

Client-LUMEN

• I am part of ON-NET Design team. Working closely with third party vendors for timely disconnection of services.
• Responsible for logical disconnection of services.
• Analyze network traffic via LASER, PTD and XLR etc.
• Analysis of design of whole network, identify physical connections and provide location to field technician.
• Handling outage escalations and restoral of services when required.
• Identify issues, analyzed information and provided solutions to problems.

B.Tech in ECE – Gurunanak institutions technical campus, Hyderabad (2019)

12th – Sri Chaitanya junior Kalasala, Hyderabad (2013)

10th – A.A.M.Children's Academy (2011)