Ranjani Anand

Results-driven Senior Program Manager and PMO Lead with 8+ years of progressive experience delivering complex, multi-million-dollar IT portfolios across SAP, data, and operations domains. Demonstrated expertise in end-to-end PMO governance, program lifecycle management, financial planning, and portfolio-level risk management. Managed a ₹16M+ portfolio, anchored RFPs worth over ₹1M, and sustained talent utilisation consistently above 98%.

Skilled at translating data insights into executive-level dashboards and driving measurable margin growth. Adept at leading cross-functional teams, aligning stakeholders at C-suite and delivery levels, and institutionalising PMO frameworks that scale.

Certified Scrum

Master with IIM-A leadership training — equally effective as a strategic advisor, change agent, and hands-on delivery leader.

Project Manager & Operations Lead - Infosys Limited - Bengaluru

(2021-10)

• Orchestrated end-to-end delivery of a ₹16M+ multi-project portfolio spanning SAP PI/PO/CPI initiatives, consistently achieving on-time delivery and high client satisfaction scores.
• Anchored competitive RFPs with combined deal value exceeding ₹1M; led solutioning, effort estimation, commercial modelling, and executive-level presentations.
• Managed individual project budgets up to ₹1.5M, driving cost optimisation and process improvement initiatives that expanded project margins.
• Established structured risk registers and issue escalation frameworks; proactively identified, documented, and mitigated project risks — measurably reducing escalations.
• Led cross-functional resource planning, up-skilling, and cross-skilling programmes spanning a portfolio of 10,000+ team members, ensuring capability readiness and bench strength.
• Governed full project lifecycle (initiation to closure) aligned to SDLC best practices across Agile, Scrum, and Waterfall delivery models.
• Delivered best-in-class operational KPIs: Volume Variance <1%, Revenue Variance <5%, and Talent Utilisation consistently >98% across all reporting cycles.
• Designed and presented executive-level MIS dashboards and programme status reports for delivery heads, enabling data-driven decision-making at the portfolio level.
• Conducted root cause analysis on operational performance gaps; implemented corrective action plans that measurably improved delivery efficiency and quality.
• Managed vendor and supplier relationships, ensuring seamless fulfilment of operational requirements within budgetary and SLA constraints.
• Drove end-to-end recruitment participation and initiated structured training programmes to build team capability and reduce talent risk.
• Designed insightful data analysis dashboards using Tableau and Power BI, translating complex financial and operational data into clear narratives for all organisational levels.
• Leveraged financial report analysis to surface profitability improvement opportunities and recommend data-backed corrective actions to senior leadership.
• Identified organic business expansion opportunities within existing client IT ecosystems, contributing to portfolio growth and revenue diversification.

PMO Consultant & Data Analyst - MPS Limited / Flexibees (Freelance) - Remote

(2016-05 - 2021-04)

• Analysed sales funnel data to quantify win/loss ratios for new business and renewals; delivered actionable intelligence that shaped go-to-market strategy.
• Managed end-to-end project initiation workflows: work order reviews, master project list maintenance, offshore billing planning, and SharePoint documentation governance.
• Produced weekly revenue projection vs. actuals reports; authored variance analyses comparing projections, forecasts, and approved budgets for PMO leadership.
• Maintained burn rate trackers, YTD financials, and incremental funding updates in close collaboration with Project Managers and finance stakeholders.
• Tracked and reported PSA timesheet compliance at PM level with PCB-wise categorisation, supporting governance and billing accuracy.
• Drove a 10X increase in paid user subscriptions within one year through advanced tabbing analysis and targeted customer retention strategy design.
• Applied cohort analysis and customer segmentation to identify high-value on-boarding patterns for a mobile application platform.
• Collaborated with product, content, marketing, and sales teams to translate data insights into actionable growth levers and measurable outcomes.

Senior Data Analyst - Cross-Tab Market Research Technology - Bengaluru

(2005-06 - 2008-11)

• Conducted large-scale data extraction, cleaning, segmentation, and tabbing analysis for customer satisfaction and brand perception studies.
• Developed a service quality and brand driver model identifying top-performing website features for a global client; findings directly informed product strategy.
• Built Tableau dashboards to monitor KPIs and defined measurement frameworks from multi-source data collections.
• Ensured quality of delivery reports using SPSS, SPSS Macros, WINCROSS, SAS, and Excel; mentored and upskilled junior analysts.

Transaction Processor - ABN-AMRO (ACES) - Chennai

(2004-07 - 2005-01)

• Verified trade finance documents for Letter of Credit (LC) compliance per UCP 500 & ISBP guidelines; trained and onboarded new joiners to processing standards.

M.Sc. - Mathematics - Madras Christian College, Chennai (2004)

B.Sc. - Mathematics - Madras Christian College, Chennai (2001)