Ranjeet Gupta

Customer Service & Healthcare Operations professional with 2.4 years of experience across customer-facing and medical support roles. Proven track record in client handling, SLA adherence, medical process coordination, and data confidentiality compliance in fast-paced, high-volume environments.

Medical Officer - Fusion CX

(2024-01 - 2026-01)

• Managed 40–50+ medical-related customer cases daily with high accuracy, ensuring consistent quality in every interaction.
• Enforced strict compliance with healthcare communication protocols and data confidentiality standards (zero privacy incidents during tenure).
• Reduced average case resolution time through systematic documentation, cross-team coordination, and standardized workflows.
• Collaborated with internal teams to streamline medical process handling, improving operational efficiency and turnaround times.

Customer Service Representative / Senior Executive - 3i Infotech

(2023-01 - 2024-01)

• Handled 60–70+ customer interactions per day across voice and digital channels while consistently maintaining service quality standards.
• Achieved 90%+ first-call resolution (FCR) rate and maintained SLA adherence throughout tenure — recognized by management.
• Managed customer escalations professionally, de-escalating complex issues and ensuring timely resolution and client satisfaction.
• Recognized for consistency, strong communication skills, and adaptability across diverse customer scenarios and high-pressure situations.

Bachelor of Commerce - BBI - A. E. Kalsekar Degree College, Mumbra (2022-01)

Higher Secondary Certificate - HSC - M. S. Public College, Mumbra (2019-01)

Secondary School Certificate - SSC - S. N. M English School, Mumbra (2017-01)