Ranjit Singh

Digital Workplace and End User Computing leader with 20+ years of experience modernizing enterprise endpoint, device, and end-user software environments across global organizations. Brings deep experience in device lifecycle governance, Microsoft Intune, SCCM/MECM, Jamf, Autopilot, Microsoft 365, Entra ID, virtual desktop transformation, digital employee experience, and IT service operations. Leads multi-account workplace services across approximately 200,000 endpoints, combining product-oriented delivery, service performance, automation, stakeholder leadership, and workforce capability development.

Delivered 22% workload optimization through automation and enabled 3,000+ engineers in modern workplace technologies.

Digital Workplace & EUC Leader / Technical Delivery Lead - HCLTech - Noida, India

(2022)

10+ Global Enterprise Accounts | Approximately 200,000 Endpoints

• Lead global Digital Workplace and EUC service operations across approximately 200,000 endpoints, establishing engineering standards, operational roadmaps, and service-performance governance across 10+ customer engagements.
• Own stakeholder alignment across customers, delivery leaders, technical teams, and partners; translate business and operational needs into scalable service improvements, execution plans, metrics, and governance routines.
• Lead strategic transformation initiatives in operations and delivery, capacity and capability building, workload optimization, and product-oriented delivery—improving service reliability, customer experience, and delivery resilience.
• Delivered 22% workload optimization in FY25–26 through automation and standardization; defined an AI-enabled operations roadmap targeting up to 35% optimization through governed, customer-approved tool selection.
• Lead automation and digital employee experience initiatives using ServiceNow, Nexthink, Moveworks, UiPath, Splunk, and i-Automate, focusing on self-service, operational intelligence, knowledge enablement, and manual-effort reduction.
• Directed technical academies and practical enablement programs, upskilling 3,000+ engineers in Intune, Entra ID, AVD, Microsoft 365, and modern workplace service practices.
• Built and operationalized a leveraged-services delivery model, including RACI, workflows, escalation framework, governance structures, and pricing across a 120+ account portfolio.
• Own the device and end-user software experience across workplace services, balancing lifecycle, security, user experience, operational performance, and continuous service evolution.
• Use endpoint analytics and DEX signals to prioritize experience improvements, automation opportunities, and service-quality outcomes across global customer environments.

Transformation Lead, Enterprise Infrastructure & EUC Delivery - Wipro Technologies - Hyderabad, India

(2015 - 2022)

Microsoft Global Programme | 300,000+ Endpoints | 100,000+ Mobile Devices | 120+ FTEs

• Led global SCCM-to-Microsoft Intune migration programs, coordinating policy translation, application-packaging readiness, endpoint-management transition, user-impact management, and post-migration stabilization.
• Coordinated on-premises Active Directory-to-Microsoft Entra ID migration activities, including identity synchronization, Conditional Access rollout, access readiness, dependency management, and controlled service continuity.
• Delivered large-scale Citrix-to-Azure Virtual Desktop transformations, covering workload assessment, virtual-image standardization, migration planning, user readiness, transition execution, and stable BAU handover across global accounts.
• Managed global EUC operations across 300,000+ endpoints and 100,000+ mobile devices; improved patch compliance from 85% to 98% and reduced critical incidents by 40%.
• Led Wipro–Ensono data-center divestiture and transition activities across 444 employees, three regions, and 40+ enterprise customers; coordinated governance, resource readiness, risks, dependencies, and post-cutover delivery.
• Delivered GSK–Unilever Horlicks IT divestment across 35 India locations; built and mobilized a 74-member team in under one month and completed the one-week cutover on schedule and within scope.

Team Lead, EUC Specialisation - Mphasis (an HP Company) - India

(2007-12 - 2015-01)

• Led a 10+ member EUC team across four enterprise accounts covering SCCM, WSUS, patch management, software deployment, client-health governance, and L3 operational support.
• Managed global SCCM and enterprise systems-management environments, including migration, technical training, escalation support, software deployment, and client-health remediation.

Earlier IT Operations & Infrastructure Roles - Accenture | Accel Frontline Ltd. | PCS Technology | Spectrum - India

(2001 - 2007)

Progressive roles across server administration, systems engineering, infrastructure operations, Active Directory, monitoring, patching, incident response, and enterprise systems management.

Master of Computer Applications (MCA) - Maharshi Dayanand University

Bachelor of Mathematics - Maharshi Dayanand University

Diploma in Computer Engineering - V.T.I., Rohtak