Suman Parichha

IT Workplace and Infrastructure Leader with 18 years of experience across Microsoft 365, end-user computing, IAM, workplace transformation and global IT operations. Experienced in leading technology teams, M365 transformation, service transition, ITIL governance and cross-functional delivery across global environments. Strong background in Entra ID, SSO, MFA, Zero Trust, ServiceNow, automation and security governance.

Lead IT Systems – Enterprise Infrastructure & Operations | Alteryx Global Capability Centre at Alteryx Software India Pvt Ltd (2025-03 – 2026-06)

• GCC Infrastructure Strategy & Scaling:
• Led end-to-end delivery of the GCC infrastructure setup, including planning, resource coordination, operational readiness, stakeholder alignment, and transition of ownership to the India team.
• Planned and managed technical resources for GCC infrastructure delivery, building and leading a team of 14 systems engineers supporting enterprise infrastructure operations.
• Managed project risks, dependencies, escalations, and cross-functional coordination across global infrastructure and business stakeholders.
• Transitioned platform ownership from the global headquarters to the India GCC, ensuring stable operations and effective collaboration with global stakeholders.
• Global IT Operations & Service Delivery:
• Managed daily core infrastructure operations and platform health for 2,500+ global users
• Maintained 98.0% high-availability uptime baseline across all critical corporate systems
• Governed cross-functional Tier-3 incident resolution, infrastructure patching, and international escalation workflows.
• Coordinated Microsoft 365, cloud, identity and infrastructure operations with global stakeholders and service partners.
• Microsoft 365 & Identity Management
• Managed Microsoft 365 and identity-related operations across Entra ID, MFA, SSO, access governance and group management, supporting secure and reliable user access.
• Supported Microsoft 365 administration and identity governance activities, including user access, authentication controls and remediation of legacy identity data across 500+ cloud groups.
• Agentic AI & Governance Automation:
• Implemented an AI-driven governance workflow in ServiceNow to automate identity governance processes, reducing manual effort by 20%.
• Utilized Microsoft Phi-4 SLMs to autonomously remediate identity data debt across 500+ legacy cloud groups.
• Enterprise Identity & Access Management:
• Spearheaded end-to-end design and deployment of JumpCloud across the enterprise GCC.
• Modernized IAM framework by integrating unified directory services, SSO, and MFA.
• Implemented Zero Trust security controls across a highly distributed hybrid workforce.
• Global Workspace Transformation:
• Led a global team through a zero-downtime Microsoft 365 to Google Workspace migration, managing stakeholders, dependencies, risks, and operational readiness.
• Partnered with international stakeholders to execute seamless data migration streams.
• Optimized global software licensing footprints with zero impact on daily production velocity.
• Operational Excellence & SaaS Automation:
• Engineered automated SaaS provisioning pipelines to dynamically allocate and reclaim assets
• Deployed custom ServiceNow-to-Jira license harvesting workflows to reduce operational waste
• Reduced incoming engineering onboarding times by 30%

Manager, IT Infrastructure. at Pretium Enterprise Operations India Pvt Ltd (2022-06 – 2025-02)

• Greenfield Infrastructure & Expansion:
• Managed end-to-end architectural design, provisioning, and setup for a new 900-user office space.
• Integrated Cisco Meraki switching and Palo Alto firewalls to build secure network layers.
• Deployed high-speed LAN/WAN topologies integrated with Azure Identity and AWS storage.
• Global IT Operations & ITIL Governance:
• Governed daily cloud and on-premises operations supporting 900 users in India and 300 users across the US and UAE.
• Led a cross-functional engineering department of 12 direct reports across multiple shifts.
• Executed strict ITIL incident, change, and problem processes to hit a 95% SLA compliance rate.
• Microsoft 365 & Digital Workplace Management:
• Managed Microsoft 365 workplace services across Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Intune, Entra ID and Teams Rooms, supporting user productivity and secure access across India, UAE and US operations.
• Implemented Microsoft 365 identity and access controls including MFA, SSO and Entra ID governance, along with cleanup of stale accounts and service identities.
• Operationalized Teams Direct Routing to expand cross-border voice infrastructure capacity.
• Information Security & Regulatory Compliance:
• Led the technical infrastructure hardening and risk assessments to transition the company to ISO 27001 compliance standards.
• Implemented mandatory access control, asset logging, and physical security baselines required for certification readiness
• Navigated and enforced total compliance with local Department of Telecommunications (DoT) regulations.

Manager, IT Infrastructure. (Promoted from Assistant Manager, IT Infrastructure in May 2021) at River Business Solutions Pvt Ltd (2018-03 – 2022-05)

• Team Leadership & Service Delivery:
• Recruited, mentored, and scaled a team of 6 systems and support engineers.
• Instituted strict operational guidelines and monitoring tools, consistently achieving a 95%+ SLA compliance rate.
• Established clear task accountability frameworks, reducing infrastructure project delivery timelines by 25%.
• Data Governance & Disaster Recovery:
• Engineered enterprise-wide backup and recovery frameworks using AWS Backup.
• Safeguarded 10+ TB of mission-critical, regulated business data.
• Modernized legacy disaster recovery playbooks to slash Recovery Time Objectives (RTO) by 40%.
• Successfully aligned storage and backup tiers with rigid corporate continuity standards.
• Cloud Architecture & High Availability:
• Managed a multi-region AWS cloud infrastructure footprint encompassing 50+ enterprise servers.
• Deployed automated RDS Multi-AZ databases to improve application resilience and availability.
• Maintained high availability across the multi-region cloud infrastructure.

Technical Leader –Engineering and Compliance at Altisource Business Solutions Pvt. Ltd. (2009-11 – 2018-03)

Technical Support Engineer. at C-Cube Solution (2007-03 – 2009-11)

B.E. (Bachelor of Engineering) in Electronics – Manohar Bhai Patel Institute of Engineering and Technology

Diploma of Engineering in Industrial Electronics – Priyadarshini Polytechnic