Ranjith R
Workforce Management Planner | Scheduling & Forecasting Expert
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About
Forecasting, Long Term Capacity Planning, Shrinkage analysis, schedule forecasting. Conducted demand forecasting and capacity planning using Erlang C, regression models, and scenario analysis. Built and maintained Excel-based tools, macros, and Power BI dashboards for workforce reporting.
Experience
Immediate Joiner Planner (WFM) at Conduent (2020-06 – 2026-09) • Forecasting, Long Term Capacity Planning, Shrinkage analysis, schedule forecasting.
- Conducted demand forecasting and capacity planning using Erlang C, regression models, and scenario analysis.
- Built and maintained Excel-based tools, macros, and Power BI dashboards for workforce reporting.
Senior
Analyst (WFM) at Hinduja Global Solutions (2018-07 – 2020-06) • Managed schedule bidding, shift swaps, time-off requests, and compliance with labor laws/ union agreements.
- Partnered with operations and recruitment teams to identify skill gaps and plan hiring/ staff augmentation, supporting seamless scaling during peak seasons.
- Implemented process improvements in scheduling methodology, resulting in increase in operational efficiency or cost savings annually. Analyst (WFM) at Concentrix (2016-11 – 2018-07) • Supported change management during new program launches or volume spikes, ensuring zero disruption to service levels.
- Trained team members and stakeholders on WFM best practices and tools.
Education
B.Tech in Information and Technology – Pondicherry University (2010-08 – 2014-11)
