Rathna Kumar

Delivery and transformation leader with 16 years in IT services, managing multi-million-dollar client engagements across BFSI (Insurance) and Manufacturing & Logistics. Played a key role in growing the 3M account from $5M to $10M through cloud and transformation programs, and doubled the AON engagement from $1M to $2M through scope expansion and product modernization. Owns account financials including Client Gross Margin, profitability, billing, and invoicing, and leads distributed teams of up to 40 while developing future leaders.

Drives AI-enabled SDLC and Quality Engineering transformation that delivers measurable gains in automation, quality, and delivery efficiency.

Delivery Manager / Transformation Manager - QualityAI (formerly Qualitest Group) - Bengaluru, India

(2022-04)

Client: AON (BFSI – Insurance) | Engagement: $2M | Team: 40

• Doubled the AON engagement from $1M to $2M by expanding scope beyond core Quality Engineering into product modernization, positioning QualityAI as a strategic transformation partner.
• Own end-to-end delivery for a 40-member distributed team, accountable for delivery outcomes, resource planning, governance, risk management, and executive reporting.
• Shaped Quality Engineering transformation solutions, RFPs, and enterprise proposals, balancing commercial, delivery, and technical considerations.
• Embedded Generative AI across the SDLC (requirement analysis, defect and root cause analysis, documentation, and executive reporting), reducing manual effort and accelerating decision-making.
• Established governance frameworks, KPIs, and delivery metrics aligned with client business objectives, using AI-assisted analysis to surface delivery risks and quality trends early.
• Increased in-sprint automation from 0% to 25% and regression automation from 7% to 45% by integrating a scalable automation strategy into sprint delivery.
• Improved test effectiveness from 88% to 98% through AI-assisted requirement analysis, stronger test strategy, and defect prevention practices.
• Championed responsible AI adoption, knowledge sharing, and continuous improvement across Quality Engineering teams.

Project Manager – QA - Cognizant Technology Solutions - Bengaluru, India

(2021-01 - 2022-03)

Client: Cummins (Manufacturing) | Team: 8

• Led QA delivery for Cummins Guidanz (Salesforce application) in a SAFe environment with distributed teams across multiple locations.
• Owned the quality roadmap, release deliverables, and offshore team delivery, proactively communicating risks to client stakeholders.
• Increased in-sprint automation from 0% to 30% and regression automation from 28% to 65% within 6 months by implementing an automated testing framework.
• Contributed to business development initiatives through release, sprint, and client governance forums.

Quality Assurance Manager - Cognizant Technology Solutions - Chennai, India

(2010-07 - 2020-12)

Client: 3M (Manufacturing & Logistics) | Account: $10M | Team: 30

• Played a key delivery leadership role in growing the 3M account from $5M to $10M through cloud and transformation projects.
• Owned account financials, managing Client Gross Margin and profitability, billing accuracy, and timely invoicing, alongside budget tracking and portfolio reporting.
• Built the account's leadership bench by growing team members into lead roles and defining clear career paths, while owning hiring, retention, and a balanced staffing mix.
• Built trusted client partnerships through consistent delivery and proactive stakeholder communication, supporting account expansion.
• Led functional and database testing teams of up to 30 using agile methodology, designing automated frameworks for regression, systems integration, and continuous testing.

Master's Degree - Computer Science - BITS Pilani (2015 - 2015)

Bachelor of Engineering - Electronics & Communication Engineering - MNM Jain Engineering College, Chennai (2010 - 2010)