AI-Driven Program & Delivery Leader
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AI-Driven Program & Delivery Leader | PMP, PgMP, SAFe & GenAI Certified | Expert in Digital Transformation, No-Code AI, RPA & Scaled Agile | Building Intelligent Automation & Operational Excellence Across Telecom, Retail, Banking, E-commerce & Security.
NCR Voyix (2023 – Present): Advanced from Delivery Manager to Program Manager, leading AI-first transformation programs for enterprise clients like Woolworths and Coles. Defined strategic roadmaps, implemented no-code AI platforms, and drove governance automation that reduced reporting effort by 70%, improved decision-making speed by 40%, and achieved $4M+ savings through AI-driven resource modeling.
InfoVision (2021 – 2023): Directed 15+ RPA and digital transformation initiatives, improving customer satisfaction by 20% and delivery velocity by 25% through Agile and DevOps adoption. Pioneered automation-first governance models and predictive insights for delivery efficiency.
Verizon (2012 – 2021): Managed QA delivery for 18+ enterprise programs annually, enhancing release velocity by 20% and defect detection accuracy by 30%. Implemented analytics-based reporting to improve leadership visibility and decision agility.
CA Technologies & IBM (2010 – 2012): Early career foundation in software engineering and QA, building technical and analytical expertise that underpins strong delivery leadership.
Drove automation and predictive analytics initiatives improving portfolio visibility and reducing operational overhead.
Led cross-functional global teams (30+ members) with a focus on Agile maturity, coaching, and organizational capability building.
Strengthened C-suite engagement through real-time dashboards, transparency, and measurable value delivery.
Executive MBA in Business Analysis & Management – Indian Institute of Management (IIM) Kashipur, 2019
Master of Computer Applications (MCA) – Sathyabama University, Chennai, 2010
Program & Project Management: PMP, PgMP, PRINCE2 Practitioner, SAFe Agilist, DevOps Master, Six Sigma Black Belt
AI & Data Analytics: Generative AI, PMI Prompt Engineering, AI & Agility, AWS Solutions Architect Associate, Google Data Analytics, Microsoft Power BI Associate
Enterprise Tools & Platforms: Salesforce Administrator, ClickUp Expert, Asana AI for Work
