Ravi Babu D

Dynamic team builder with more than 20 years of expertise in operations management, fostering strong customer relationships, optimizing costs, and managing vendors, consistently delivering swift and impactful results. A results-driven professional with more than 20 years of expertise in operational maintenance for passive infrastructure and active equipment. Specializing in OFC maintenance, field implementation, design, and fiber network solutions, bringing a proven track record of enhancing system performance and reliability.

Demonstrated expertise in designing and implementing a range of fiber networks, including FTTP, FTTC, and FTTN, utilizing advanced tools like MapInfo and GIS for optimal results. Demonstrated expertise in overseeing a Network Operations Center (NOC), which effectively alerts to unauthorized access attempts, ensuring robust security and swift response action.

Dynamic Project

Manager with proven expertise in comprehensive project planning and execution. Proficient in scope management, activity sequencing, cost estimation, risk analysis, and quality management, ensuring successful and timely project delivery. Proven track record in crafting compelling business proposals that drive solutions and enhance strategic planning; consistently delivered successful implementation, governance, and support projects across diverse industries and regions.

Successfully leading end-to-end excellence in Incident, Service, Problem, Escalation, Transition, and Project Management, with exceptional skills in addressing issues that may impact overall delivery operations. Successfully developed, implemented, and managed a cohesive cross-functional planning process that effectively integrated make versus buy decisions, capacity planning, scheduling, inventory management, material procurement, and cost analysis. This comprehensive approach ensured operational efficiency and optimized resource allocation.

Thought leader with a strong expertise in fostering cross-cultural awareness, and in training and developing teams.

Head-Operations at Foment NS Telecom Solutions Pvt Ltd (2024-12 – Present)

• Define and implement national operational strategies aligned with company goals
• Lead cross-regional planning, execution, and performance measurement
• Monitor Track-1,DWDM Site alarms through Central NOC.
• Coordinating with OEMs ( DG,SMPS,BB,AC,SVS,AMF)
• Schedule Preventive maintenance and monitoring for execution.
• Set KPIs and ensure consistent achievement of service delivery metrics
• Manage regional managers and cross-functional field teams
• Build high-performing teams through recruitment, training, and coaching
• Define escalation matrices, R&R programs, and performance dashboards
• Standardize SOPs across all operational areas
• Drive continuous improvement, Lean practices, and root cause analysis (RCA)
• Ensure compliance with quality frameworks and SLAs
• Implement digital tools for HRMS, ticketing, monitoring, and reporting
• Use data analytics for predictive and preventive maintenance
• Optimize OPEX and resource allocation without impacting quality
• Monitor utilization, bench strength, and workforce efficiency
• Review procurement and sub-vendor operations for cost control
• Ensure 100% statutory compliance across regions (PF, ESI, labor laws, etc.
• Drive a zero-incident culture through safety programs and audits
• Maintain risk registers and implement business continuity plans (BCP)
• Present weekly/monthly dashboards to senior leadership
• Review operational bottlenecks and initiate resolution measures
• Lead operational reviews, internal audits, and field assessments

Circle Head at Mahindra & Mahindra Ltd (2024-07 – 2024-12)

• Analyze the overall structure and responsibilities of the ROTN Jio-Network operations in relation to Mahindra & Mahindra.
• Investigate the technical details of network availability (NWA) and the significance of achieving 99.95% and 99.99% uptime.
• Examine the roles and contributions of various teams involved in the management of over 13,000 sites, focusing on the interplay between technical engineers, supervisors, and technicians.
• Research the implications of effective communication between domain Subject Matter Experts (SMEs) and the importance of daily productivity reviews.
• Review industry standards for Preventive Maintenance (PM) and Corrective Maintenance (CM), and analyze the adherence to Service Level Agreements (SLAs) in this context.
• Evaluate the collaboration and problem-solving strategies employed with Original Equipment Manufacturers (OEMs) and their impact on operational efficiency.
• Study the resource allocation and scheduling strategies that contribute to efficient operations in the telecom sector.
• Investigate the management of Diesel Generator (DG) maintenance and its role in ensuring uninterrupted service.
• Explore fiber operations, focusing on strategies to minimize Mean Time to Repair (MTTR) and maximize Fiber Kilometers (FTKM).
• Assess the implications of maintaining a "ZERO" RMFS fiber standard across all fiber domains.

Circle Business Manager at Pratap Technocrats Pvt Limited (2023-12 – 2024-03)

• Ensuring optimal performance of all passive and active equipment in the BSNL Chittoor and Visakhapatnam SSAs. –
• Maintaining a network availability (NWA) of 99.99% for Gram Panchayats in the Chittoor and Visakhapatnam SSA locations.
• Managing monthly billing and collection dashboard.
• Overseeing a team of 200 members across both the Andhra Pradesh and Telangana circles.
• Preparing monthly reports, including EPR, BPR, PPR, and P&L.
• Handling circle HR and administrative operations.
• Conducting meeting with Customer on Performance and KPI
• Publishing daily dashboard on performance and DPR.

Maintenance Manager (Infra Lead) at Reliance Industries Ltd. (2022-05 – 2023-10)

• Operations and Maintenance Responsibilities for Passive and OFC Networks and Facilities: Oversee the management of Operations and Maintenance (O&M) for Passive and Optical Fiber Communication (OFC) Networks within the Circle Monitoring Point (CMP) boundary, including AG3, AG2, AG1, and eNodeB.
• Enhance network capabilities to improve performance and efficiency.
• Monitor the performance of managed service vendors against defined Service Level Agreements (SLAs) concerning the reliability of the OFC network, uptime of utility equipment, and network facilities.
• Propose and implement initiatives aimed at optimizing energy consumption within the network.
• Follow the Incident Reporting (IR) and Failure Reporting (FR) processes to track and resolve technical issues.
• Manage change requests and ensure proper documentation related to network modifications.
• Develop, select, and evaluate vendors and sub-vendors, coordinating with duct lease and tower-sharing agencies.
• Prepare proposals for Operational Expenditure (Opex) and Capital Expenditure (Capex).
• Manage the recruitment process for key positions, whether in-house or outsourced. -
• Development and management of competencies within the O&M team, whether inhouse or outsourced.
• Compliance with Quality Management System (QMS) procedures and guidelines.
• Adherence to statutory and regulatory requirements.
• Coordinate with the Network Operations Center (NOC) and the Outside Plant (OSP) O&M core team to resolve critical technical issues.
• Manage external interfaces with local authorities and other operators.
• Provide leadership to the O&M team, whether in-house or outsourced.

Circle Head, AP Circle at Mahindra & Mahindra Ltd. (2019-05 – 2022-05)

• Ensured the rollout of new site upgrades according to the Annual Operating Plan (AOP) and customer requirements
• Developed cluster teams and vendors to build ability for delivering sites as per requirements
• Coordinated with Supply Chain Management (SCM) to ensure material availability
• Implement quality processes and coordinate with the Quality Department to ensure the delivery of high-quality sites.
• Coordinated with the Operation and Maintenance (O&M) team for site handover; distributed vendors based on performance evaluation and in consultation with SCM and Finance
• Followed the Handover/Takeover (HOTO) process with O&M for a smooth flow of Site Readiness for Acceptance Inspection (RFAI) to Request for Service
• Obtained necessary feedback from O&M prior to upgrades to improve site performance
• Provided periodic status updates on the flow of Service Requests (SR) and RFAI to the Signal and Communications (S&C) department
• Managed customer expectations and ensure alignment between customer requirements and company objectives
• Ensured proper support for RFS (Request for Service) through relevant stakeholders for prompt integration of Base Transceiver Stations (BTS)
• Supervised prompt vendor payments and drive compliance with safety, health, and environmental regulations

Utility SME for RJIO Operations at Mahindra Integrated Business Solutions (MIBS) (2017-08 – 2019-04)

Deputy Manager, Operations & Maintenance at ATC Telecom Infrastructure Private Limited (2008-11 – 2017-08)

Elec-Coordinator at Vodafone Essar South Ltd. through Teja Technical Services (2004-02 – 2008-11)

Diploma in EEE – SBTE - Pratap Polytechnic Vetapalem (2004)

B. Tech in EEE – Karnataka State Open University - KSOU Mysore (2016)

MBA in Finance & HR – SV University (Tirupati - Andhra Pradesh) (2013)