Ravikiran Palled
MIM Team Lead | 12.5 Years in IT | Toyota Europe
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About
I have 12.5 years of experience, with 10 years focused on Major Incident Management (MIM) and a strong understanding of Problem Management. Currently, I lead the MIM team at Infosys on-site for Toyota Europe. I specialize in managing incidents, coordinating teams, and ensuring quick resolutions to minimize business impact.
Experience
I have 12.5 years of experience in IT, with 10 years specializing in Major Incident Management (MIM). Currently, I am the MIM Team Lead at Infosys, working on-site for Toyota Europe. I excel in coordinating cross-functional teams and have a strong understanding of Problem Management, focusing on rapid incident resolution and process improvement.
Education
Bachelor of Engineering in Electronics and Communication
Vishveshvaraya Technological University, Graduated in 2011
Certifications : ITIL Foundation Certification
