Ravindra Babde
Customer Excellence professional
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About
Customer Excellence professional with 14+ years of experience in CSS management, complaint resolution, and Pan-India stakeholder coordination in the elevator industry. Currently on direct Schindler India payroll with strong focus on data-driven CX improvements using Excel, SAP, and basic Power BI.
Experience
Sr. Executive – Customer Experience at Schindler India Pvt. Ltd. (2024-01 – 2026-05)
- Manage Pan-India CSS execution and reporting
- Drive complaint allocation, follow-up, and closure
- Publish CX dashboards (Excel & basic Power BI)
- Coordinate with branches and stakeholders
Executive – Customer Excellence at UNH Management Service Pvt. Ltd. (Deployed at Schindler) (2020-10 – 2023-12)
- Executed national CSS program and maintained trackers
- Handled digital channel complaints and ensured closure
- Supported VRA and CX reporting activities
Senior Officer – EIB at Schindler India Pvt. Ltd. (2012-09 – 2020-09)
- Coordinated breakdown/entrapment response across branches
- Managed FM additions and reporting in SAP
- Handled escalation calls and monthly MIS
Education
SY B.Com – JVM’s Mohanlal Raichand Mehta Collage of Commerce (2005)
Highschool – Mumbai University (2003)
Secondary School – Mumbai University (2001)
