Renee Gomendes

Dedicated and customer focused professional with strong background in customer service and a passion for delivering exceptional experience in a fast paced environment. Seeking a challenging position where I can utilize my skills, attention for detail and a friendly demeanor to contribute to the overall success of the team. Committed to maintaining the highest standard of quality and customer satisfaction while continuously enhancing my skills in a dynamic and collaborative work environment

Venue Supervisor - Play 'N' Learn

(2025-06)

• Greet and interact with guests
• Scheduling staff as per the business requirement
• Inventory management and stock management
• Interacting with guests to meet satisfaction and improve customer service
• Handling staff payroll, vacation requests, and other administrative duties related to operation
• Managing In - House Cafe
• Monitoring and manage any accidents and emergencies
• Managing bookings for birthday parties and school trips
• Assisting in managing venue operation
• Understanding Customer complaint and troubleshooting them

Shift Supervisor - Starbucks Pvt Ltd

(2021-11 - 2024-08)

• Training Barista as per their learning capability. Training them on equipment, drink customization and cleaning practices etc.
• Managing daily and weekly inventory and stock management
• Preparing beverages and fresh foods
• Assisting store manager in executing store operation
• Follows health, safety and sanitation guidelines
• Taking customer order and handling the till
• Cash Management
• Understanding customer complaints and troubleshooting them

Intern - JW Mariott Mumbai

(2016-12 - 2017-03)

• Breakfast Section
• Assisting Chef in preparation, production and presentation
• Stock management in the section
• Mise en Place for the following day
• Working in a team for the best quality service for customers
• Handing customer complaints
• Welcoming and greeting guest

Bachelor of Science - Hospitality and Hotel Administration - Institute of Hotel Mangement and Hospitality Administration, Catering Technology and Applied Nutrition (2015 - 2018)

Diplome De Patisserie - Le Cordon Bleu (2019 - 2021)