Rick Kundu

Data-driven Operations professional with outcome-driven experience launching new categories, managing partner fleet operations, and running demand-and-inventory planning using SQL, Excel, and Power BI. Led a first-time category launch from zero to 50+ partners and drives client growth and ground-level execution — often without formal authority — across 200+ partners in a quick-commerce and e-commerce operating environment, in close collaboration with Product and cross-functional teams.

Associate (Category Operations) - Urban Company - Kolkata, India

(2025-11 - 2026-08)

• Took a new category from zero to live, measured by 50+ partners onboarded, by leading the first-time launch of LSDC operations in Kolkata end-to-end.
• Scaled supply across 200+ service partners, measured by city-wise hub coverage, by owning hub planning, supply planning, and capacity optimization for LSDC and Kitchen categories.
• Kept every partner's daily performance visible, measured by GR, RL, FBCE, and calendar-adherence tracking, by building and optimizing a SQL-based daily Gross Request (GR) tracker monitored via BI dashboards.
• Cut cancellations below 3.5% and request loss below 8%, measured through SQL- and Excel-based KPI reports, by turning reactive troubleshooting into a scalable, repeatable root-cause-analysis process.
• Improved last-mile partner fleet availability and readiness, measured by calendar-adherence rates, by managing day-to-day fleet operations and coordinating capacity against real-time demand.

VLSI SoC Design Intern - Maven Silicon VLSI Design & Training Centre - Bangalore, India

(2023-05 - 2024-06)

• Cut manual regression-testing effort by an estimated 30% by writing shell-script automation for feature-specific verification of an AHB2APB Bridge design.
• Ensured functional accuracy across the AHB2APB Bridge design, measured by clean verification handoffs, by collaborating closely with the design team on debugging and validation testing.

B.Tech - Electronics and Telecommunication Engineering - Indian Institute of Engineering Science and Technology (IIEST), Shibpur (2024)