Rishabh Dixit
Customer Relationship Manager
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About
To secure a challenging position in a reputable organization to expand my learning, knowledge, and skills. To work as (Customer Support Officer) to ensure guest satisfaction by achieving delivery of service quality norms through interaction with guest, prompt handling of guest requests, and complaint resolution.
Experience
Customer Relationship Manager - Reliance - Mathura
(2023-06)
- Heading department having 5 people under me
- Handling Service Team
- Dealing with complaint department with delivery and installation
- Preparing customer experience rating data
- Handling Customer support and customer Trust
Customer Service Officer - Casio - Agra
(2021-11 - 2023-04)
- In charge of Casio Section
- Takes care of stock and inventory
- Customer complaints and queries resolving
- Maintaining accurate records and reports
- Daily sales report
- Meeting monthly & yearly target
Customer Relationship Associate - Fab India Overseas - New Delhi
(2020-02 - 2021-11)
- Customer dealing
- Took care of customer complaints and queries
- Responsible for data management and MIS
- All handled and made good sales during covid time
Customer Support Officer - Fossil India Pvt LTD - Agra
(2017-04 - 2020-01)
- Responds to customer inquiries for information, face to face and over the phone in a positive and warm manner
- Whole sole in charge for fossil counter and their sales
- Complaints dealing and taking care of queries
- Daily checks on inventory and closing
- Generating orders on weekly basis
- Active participation in every events and R&R activity of the company
- Many a times been employee of the month and achieved highest target
Information Retrieval Officer - Just Dial - Noida Sec-16
(2016-04 - 2017-04)
- Taking 100 Calls per day
- Minimum attendant calls ATP 1 min
- Taking care of Business calls for company
CRM - ARVIND HYUNDAI - AGRA
(2015-09 - 2016-06)
- Taking the call of every customer for service with mis report
- Maintain the NPS rating of the customer also visit the home
Education
Masters in Business Administration - Business Administration - GLA UNIVERSITY
Bachelors in Commerce - Commerce - D.B.R.A.U, AGRA
