Ritu Paliwal

Project Manager with 4+ years of experience across project management, operations and client-facing roles. Skilled in planning and tracking cross-functional projects, running governance reviews, managing risks and dependencies, and reporting progress to stakeholders through dashboards and status updates. Experienced in process improvement, vendor and partner coordination, and translating data into clear insights for leadership.

MBA-qualified, with certifications in Scrum Product Ownership and Agile project management, and working proficiency in Excel, Power BI and SQL.

Project Management at AXA Business Services (2022-07 – 2024-09)

• Managed multiple cross-functional projects and workstreams, tracking milestones, dependencies and risks and driving delivery against timelines across teams and business lines.
• Ran structured governance meetings with cross-functional and global stakeholders to review progress, flag risks and unblock delivery bottlenecks.
• Standardized reporting templates and dashboards and published periodic status updates using Power BI and Excel, giving leadership clear visibility into project performance.
• Designed a structured stakeholder tracking system that reduced manual follow-ups and improved on-time submissions across multiple business lines.
• Applied Lean thinking to redesign a manual tracking workflow, building a SharePoint tracking sheet that streamlined the process and reduced rework.
• Gathered and compared emission factors and CO2 footprint data to support compliance reporting on a cross-functional environmental campaign and sustainability project.

Risk Investigator at Amazon (2021-05 – 2022-07)

• Analyzed high volumes of case data using internal tools to identify behavioral patterns and operational risks, escalating findings to the relevant teams.
• Worked with cross-functional teams to resolve complex, edge-case issues with end-to-end ownership and attention to detail.

Sales & Travel Consultant at SelfRoadiez Travel Solution (2019-02 – 2021-05)

• Sourced and compared vendor quotes across transport, hotel and travel-agent partners for group tours, running cost-benefit comparisons to finalize cost-effective, high-quality packages.
• Coordinated day-to-day with multiple external vendors and partners to execute group bookings and itineraries on schedule and resolve operational issues.
• Managed client and stakeholder relationships across corporate clients, partner travel agencies and institutional groups, including colleges, translating requirements into delivered travel plans.
• Conducted market and competitor analysis to inform service offerings and vendor choices.

Master of Business Administration (MBA) – Institute of Tourism and Travel Management (2017 – 2019)

Bachelor of Business Administration (BBA) in Marketing & Management – Institute of Professional Education and Research (2014 – 2017)