Ritu Sha

Dedicated GRE & MIS Executive with 10+ years of experience in customer service, front office operations, MIS reporting, and administrative support. Skilled in guest relations, customer handling, data management, inventory tracking, documentation, and MS Excel. Experienced in coordinating with internal departments, maintaining accurate records, preparing business reports, and ensuring smooth day-to-day operations.

Strong communication, organizational, and problem-solving abilities with a customer-focused approach.

GRE & MIS Executive - JSB Group

(2025-01)

• Welcomed and assisted walk-in customers and visitors.
• Coordinated site visits and managed customer appointments.
• Prepared daily, weekly, and monthly MIS reports.
• Maintained inventory, booking, and customer data records.
• Updated databases and ensured data accuracy.
• Coordinated with Sales, Accounts, and Admin teams.
• Managed documentation and administrative activities.
• Generated reports for management and business operations.

I.P Operations Executive - Manubhai Jewellers

(2021-11 - 2024-12)

• Managed inward and outward flow of jewellery pieces.
• Ensured accurate inventory processing and stock entries.
• Verified product quality, weight, and hallmarking before dispatch.
• Conducted stock verification and reconciliation activities.
• Managed Jewellery stock inventory and product records.
• Processed inward and outward stock transactions.
• Performed stock verification and inventory reconciliation.
• Maintained barcode tagging and product documentation.
• Coordinated with production, sales, and dispatch teams

Receptionist & RapNet Executive - Bharat Diamond Bourse

(2014-06 - 2021-10)

• Served as the first point of contact for clients and visitors.
• Managed phone calls, emails, visitor registrations, and appointments.
• Coordinated meetings and supported management with documentation.
• Maintained confidentiality and professional communication standards.
• Managed diamond inventory and listings on RapNet.
• Conducted diamond searches and pricing comparisons.
• Coordinated with clients and suppliers for trade transactions.
• Maintained accurate stock and product records.

H.S.C. - M.J. Pancholia College (2013 - 2014)

S.S.C. - Balbharti High School (2011 - 2012)