Customer Support Representative at Shoora Global (2025-09 – 2026-09)
- Delivered chat and email support to international customers while maintaining service quality standards.
- Provided chat and email support to customers.
- Resolved customer queries efficiently while maintaining high satisfaction.
- Processed deposits and withdrawal requests accurately.
- Managed CRM records and customer accounts.
- Followed up with customers regarding pending payments.
- Coordinated with internal teams for issue resolution.
- Prepared daily reports using Microsoft Excel.
- Worked in a fast-paced international night-shift environment while meeting performance targets.
Digital Marketing Executive at Bajaj Polymin Enhancers (Luk Plastcon Limited) (2024-01 – 2025-08)
- Managed and optimized the company website using WordPress.
- Planned and executed SEO strategies to improve search rankings.
- Developed and managed social media content calendars.
- Created marketing creatives using Canva.
- Managed HubSpot CRM for customer tracking.
- Executed WhatsApp marketing campaigns.
- Maintained marketing reports using Excel.
Digital Marketing Trainer at Veracity Foundation (2023-06 – 2023-10)
- Conducted digital marketing training sessions for students.
- Created session plans and assessed student progress.
- Handling cold calling and college meetings for program promotion.
- Resolved student queries and provided academic guidance.
Digital Marketing Executive at Ensivo Solutions (2022-11 – 2023-05)
Developed and executed comprehensive digital marketing campaigns for Ensivo Solutions, Grocery Broz, Mad Ads, and StenoLearn improving online visibility, website traffic, and lead generation
- Conducted market research and analyzed data to identify new opportunities and refine marketing strategies for Grocery Broz, Mad Ads, and their stenography learning app StenoLearn.
- Managed and Maintained social media channels for Mad Ads, Ensivo solutions, and Stenography project.
- Created and published content to promote business.
- Collaborated with cross-functional teams to coordinate the creation and distribution of email marketing campaigns for Grocery Broz and Mad Ads.
- Monitored and reported on website and campaign performance using Google Analytics and other tools.
- Stayed up to date with industry trends and best practices to continuously improve marketing efforts for all businesses.
Social Media Manager at Nass Media (2020-10 – 2022-03)
- Create Facebook, Instagram ads & google ads.
- Check daily performance of specific advertising campaign by finding out Bugs & technical glitches.
- Keeping track of daily generation of traffic & monitoring & publishing daily report to senior & responsible for updating for mailing lists.
- Onboarding partners & run targeted campaigns.
- Manage social media accounts.
- Identifying issues & ensure updating of the company website & maintain social media presence.
- Coordination with the marketing team develop understanding & executing the campaign as per the requirement.
- Executed On-page & off-page SEO activities.
- Create & manage google business.
Sales Executive at Picker Online (2019-01 – 2020-09)
- Generated sales leads through outbound calling.
- Built relationships with prospective customers.
- Conducted product demonstrations and follow-up meetings.
- Maintained sales reports and customer records.
- Resolved customer concerns to improve satisfaction.
