Riya Roy

Detail-oriented and empathetic Customer Support Professional with hands-on experience handling high-volume airline claims, customer inquiries, and documentation. Proven track record of consistently meeting strict SLAs, maintaining high quality targets, and delivering fast resolution with strong communication and CRM software management skills.

Process Associate at ATAIN (Formerly IGT Solutions Private Limited) (2026-01 – 2026-06)

• Processed airline refunds, passenger claims, and booking modifications with high efficiency and accuracy.
• Validated sensitive claim documentation and maintained meticulous case records across internal databases.
• Coordinated smoothly with internal support and back-office teams to resolve escalated issues promptly.
• Consistently met and exceeded target Service Level Agreements (SLAs) and strict quality metrics.

Bachelor of Arts in B.A. – Mata Sundari College for Women, Delhi University (2022 – 2025)

Class 12th in CBSE – Mata Kasturi Devi Public School, New Delhi (2022)