Riya Sonker

Results-driven Sales and Business Development Professional with 6+ years of experience specializing in B2B/B2C sales, SaaS product promotion, and consultative client relationships. Recognized for consistently expanding the top-of-funnel lead pipeline, managing end-to-end sales lifecycles, and driving quantifiable revenue growth. Proficient in utilizing advanced CRM systems like LeadSquared and Zoho CRM to maximize conversion rates and manage pipelines efficiently.

A strategic closer adept at identifying client pain points, conducting high-impact outbound prospecting, and securing high-value partnerships.

Sales & Customer Chat Support at SKAVION Pvt. Ltd. (2026-01 – Present)

• Managed customer conversations through DoubleTick CRM, addressing enquiries, providing product information, and resolving customer queries via chat support.
• Engaged with prospective customers, qualified leads, and supported sales conversions through timely follow-ups and customer interactions.
• Maintained accurate customer records, tracked interactions, and ensured a seamless customer experience across the sales process.
• Managed lead assignment and workflow tracking using ClickUp, coordinating with internal teams to ensure timely action and resolution.

Senior Academic Counselor at Physics Wallah Pvt. Ltd. (2023-03 – 2025-08)

• Account Management & Retention: Managed end-to-end customer engagement for high-intent inbound portfolios, building sustainable, long-term client relationships.
• Metric-Driven Conversions: Consistently achieved and exceeded monthly enrollment and revenue targets through structured data-driven strategies.
• Pipeline Optimization: Utilized Zoho CRM to meticulously track leads, handle follow-ups, and maintain clean pipeline visibility.
• Deal Closure: Conducted scale webinars and targeted doubt-clearing presentation sessions to handle objections, significantly scaling the final conversion rates for JEE/NEET programs.
• Customer Success: Mentored over 500+ students while maintaining high satisfaction benchmarks through active communication.

Senior Academic Counselor at Byju's Exam Prep (2021-09 – 2022-12)

• B2B & B2C Sales Execution: Spearheaded strategic direct sales operations covering both B2C consumer sets and B2B consultative interactions.
• Pipeline Management: Leveraged LeadSquared CRM to automate lead tracking, prioritize hot prospects, and execute aggressive follow-up cadences.
• Revenue Growth: Consistently surpassed performance milestones and monthly enrollment quotas for premium CDS / NDA course admissions.
• Relationship Management: Maintained a strong pipeline velocity by addressing complex customer inquiries and reinforcing value propositions during negotiations.

Business Development Executive at ICICI Bank Pvt. Ltd. (2018-01 – 2020-04)

• Promoted and sold credit cards to eligible customers.
• Identified customer requirements and recommended suitable credit card options.
• Generated leads through calls, referrals, and customer interactions.
• Assisted customers in completing credit card application forms and documentation.
• Followed up with prospects to ensure application completion and approval.
• Explained credit card features, benefits, reward programs, and charges.
• Achieved monthly sales targets and maintained conversion rates.
• Updated customer and sales records in CRM systems.

Bachelor of Technology in Mechanical Engineering – Lucknow, UP (2017 – 2017)