Rohit Ghanekar

L1 Network Engineer / NOC Engineer with 3 years of experience in network monitoring, incident management, outage management, and first-level troubleshooting. Experienced in monitoring 500+ network links and devices using Capstone and MRTG, with hands-on troubleshooting of Cisco switches, switch ports, MUX-to-switch connectivity, and link-down issues. Strong knowledge of TCP/IP, IP addressing, subnetting, VLANs, LAN/WAN, and routing fundamentals.

Executive – L1 Network Engineer / NOC - Tikona Infinet Limited - Mumbai, Maharashtra

(2023-10)

• Monitored network devices, connectivity, and outage alerts using Capstone, performing first-level troubleshooting for link-down, connectivity, and network outage issues.
• Created, updated, and maintained incident tickets in Siebel for network-related issues and coordinated with relevant technical teams for resolution.
• Monitored network traffic and link utilization using MRTG (Multi Router Traffic Grapher) to identify abnormal traffic patterns and potential network issues.
• Analyzed network traffic load and link utilization, identified abnormal conditions, and escalated issues to the appropriate network teams.
• Performed first-level troubleshooting at the switch end for network connectivity, interface, and outage-related issues.
• Monitored switch port status using Telnet and performed initial troubleshooting for port, interface, and connectivity-related problems.
• Analyzed connectivity between MUX and switches and performed first-level troubleshooting to identify and isolate network issues.
• Identified affected network paths during outages and coordinated with relevant service providers for troubleshooting and restoration.
• Coordinated with Network, Server, and Service Provider teams to troubleshoot and resolve reported network incidents.
• Followed up on open incidents, monitored ticket progress, and coordinated with concerned teams to ensure timely resolution.
• Prepared daily network outage and incident reports covering network operations across PAN India.
• Maintained accurate documentation of network outages, incidents, troubleshooting activities, escalations, and resolutions.
• Escalated unresolved, recurring, or complex network issues to appropriate L2/L3 network teams and service providers.
• Continuously monitored network alerts and took appropriate corrective and escalation actions in accordance with operational procedures.
• Monitored 500+ network links and devices using Capstone and MRTG

Bachelor of Science - Information Technology - Asian International University

Diploma - Information Technology - Sahyadri polytechnic Sawarde

CCNA Training / Coursework - Insys Technologies, Thane (2023 - 2023)