Rohit Gorai

Detail-oriented Quality Analyst with 3+ years of experience in Trust and Safety quality audits, policy compliance, and performance improvement. Proven ability to identify quality gaps, conduct root cause analysis, and implement corrective actions to enhance accuracy, consistency, and compliance.

Senior Associate – Trust and Safety - Genpact - Hyderabad

(2023-01)

• Conduct daily and weekly quality audits to ensure policy adherence
• Analyze error trends and perform root cause analysis
• Provide structured feedback and coaching to improve quality scores
• Maintain audit reports, SOPs, and calibration documentation
• Handle complex and sensitive content escalations
• Conduct training and product knowledge tests for new hires and backfill
• Participate in client calls to clarify policy queries and align on compliance requirements
• Report accuracy scores and quality metrics to track team and individual performance
• Received multiple awards and recognitions for top performance and consistently high accuracy
• Generated process improvement insights that were approved and implemented by clients

Fashion Consultant - Reliance Brands Limited - Hyderabad

(2022-07 - 2022-12)

• Managed inventory and stock reconciliation
• Prepared daily sales and operational reports
• Ensured visual merchandising compliance

B.A. (Hons) - English - Bundelkhand University (2017)

Higher Secondary - Commerce - South Eastern Railway School (2012)