Rohit Sharma

To serve the organization to the best of my abilities and to gain immense practical exposure and become professionally trained to handle critical situations.

Assistant Manager at Info Edge India Ltd. (2019-12 – Present)

Working with Info Edge India Ltd. as an Assistant Manager in 99 Acres.com division

• Handling Owner Acquisition division by acquiring content-Rental/Sale/Resale/Lease properties on 99 Acres platform from Domestic and International Owners including Dubai. Additionally, having strong and deep knowledge of Real Estate Market Sales.
• Handled project of Real Estate Intelligence (REI) model of 99 acres.com with the supervision of Senior Manager.
• Increased sales revenue by 25% within the first year of Management.
• Cultivated strong client relationships, resulting in repeat business and trained & developed staff, enhancing team performance significantly.

Senior Executive - Customer Relations at PokerBaazi.com (2019-03 – 2019-12)

• Handled queries, complaints via email, chat and Voice support from poker players regarding their Winnings, deposits, withdrawals etc.
• Used to handle escalations, social media complaints as and when required.
• Experienced and familiar with CRM and fresh desk software for handling Workflow of Customer Experience Team.

Various Roles at Urban Clap (Now Urban Company) (2015-08 – 2019-01)

Worked with Urban Clap (Now Urban Company), Guru Gram for 3 years

• Awarded with R & R four times for the best performer of the Month.
• Have worked with almost all the business campaigns i.e. Partner helpline (Business development Outbound Campaign), Chat team, Escalations Team as and when required.

B.B.A. – Guru Nanak Dev University (Amritsar) (2012)

XII – R.P.V.V Surajmal Vihar, New Delhi

X – G.B.S.S Sr.Sec.School, Yamuna Vihar