IT Service Management (ITSM) & Operations Frameworks: IT Service Management (ITSM), Incident Management, Change Management, Problem Management, Request Management, Knowledge Management. Tools: ServiceNow, Change Request processing. Workload Automation & Batch Management Job Scheduling: AutoSys, Control-M, Redwood, Mainframe (JCL). Support: Application Support, Production Support. Cloud & Identity Management Cloud Platforms: Azure, Cloud Computing. Directory Services: Active Directory (AD), Azure Active Directory, Access Management. Endpoint Management: Intune, CA Configuration Manager. Collaboration: O365 Apps, Exchange Administration. Infrastructure & Virtualization Virtualization: Citrix, VMware. Operating Systems: Windows, Linux. Networking: VPN, LAN, WAN, General Networking. Hardware: Laptop & Desktop Hardware Troubleshooting. Automation & Data Integration Scripting: PowerShell. ETL/Data: IDMC (Informatica Intelligent Data Management Cloud), SAP, TES.