Results-driven professional with end-to-end expertise in Learning & Development (L&D), Instructional Design, Strategic Communications, Knowledge Management, and Organizational Development. Proven track record designing and scaling transformational learning programmes, omnichannel communication strategies, and competency frameworks for workforces of up to 25,000+ employees. Skilled in leveraging Behavioural Science, AI-driven content, LXD methodologies, gamification, and data analytics to drive measurable business outcomes including Resolution Rate/CSAT improvement, attrition reduction, and leadership pipeline acceleration. Adept at building high-performing teams, managing cross-functional stakeholders, and aligning learning and communication ecosystems with business goals.
Learning & Development (L&D)Instructional Design (ISD)Learning Experience Design (LXD)+21
