Ronak Rane

Professional Summary Detail-oriented Operations and Customer Service professional with over 4 years of experience in Banking, Insurance, Logistics, and Financial Services. Skilled in customer service, KYC/CKYC verification, document processing, invoice processing, email handling, Excel reporting, and operational coordination. Proficient in maintaining accuracy, ensuring compliance, and delivering efficient back-office support.

Quick learner with strong communication, problem-solving, and time management skills, seeking to contribute to a dynamic organization while continuing to grow in Operations, Banking, Finance, or Customer Service.

Customer Care Associate (Kotak Mahindra Bank Process) - Eureka Outsourcing Solutions

(2018-05 - 2018-07)

• Assisted customers with banking products and services.
• Scheduled customer appointments.
• Collected and verified required documents.
• Explained account features and benefits.

Trainee – Insurance Operations (ICICI Bank CKYC Process) - Datamatics Global Service Ltd.

(2021-12 - 2022-12)

• Verified customer KYC/CKYC documents.
• Processed customer records accurately.
• Handled Aadhaar, PAN, Passport, Voter ID, and Driving Licence verification.
• Performed Quality Checks (QUC) to ensure document accuracy and compliance.
• Maintained high processing accuracy and adherence to company guidelines.

Senior Associate – Ocean Network Express (Import Operations) - WNS Global Services

(2023-01 - 2025-06)

• Managed South Africa and Europe Import operations.
• Prepared Arrival Notifications.
• Processed invoices.
• Handled customer emails.
• Processed import documentation and invoices.
• Performed Quality Checks (QUC) on shipping documents and operational records.
• Ensured accuracy before final processing.
• Maintained shipment documentation and reports.

Assistant Manager – Rural Term Loan (Prime) - Bajaj Finance Ltd.

(2025-06 - 2026-01)

• Processed Rural Personal Loan applications.
• Verified customer documentation.
• Coordinated loan login activities.
• Managed email communication.
• Assisted with operational reporting.

S.S.C - Pune University (2016)

H.S.C - Pune University (2016)

Graduation - BA Geography - Pune University (2021)