Ruchika Babbar
Patient care Coordinator | Multispecialty Hospital
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About
Detail-oriented and organized Patient care coordinator with 7 years of experience in hospital administration, ensuring smooth floor operations in a fast-paced multispecialty healthcare environment. Adept at coordinating between departments, managing patient flow, handling administrative tasks, and maintaining compliance with hospital protocols. Strong communication and multitasking skills with a patient-centric approach.
Experience
Patient Care Coordinator - Sri Balaji Action Medical Institute - New Delhi - Paschim Vihar
(2018-01)
Managed Daily 10 to 15 Patient for a 30-bed multispecialty unit, ensuring smooth patient admissions, discharges, and transfers.
- Supervised nursing staff & support personnel, resolving scheduling conflicts and improving shift efficiency.
- Acted as the primary point of contact for patient/family concerns, improving satisfaction scores.
- Coordinated between doctors, nurses, and support staff for efficient patient care.
- Coordinated doctor-patient appointments, minimizing scheduling overlaps.
- Oversaw patient admissions, discharges, and transfers while maintaining accurate records.
- Handled patient and visitor inquiries, resolving concerns promptly.
- Assisted in billing & insurance processing, reducing claim rejections.
Education
Bachelor of Arts - Delhi University (2020)
