Shashi Mathur

Healthcare professional with 6+ years of hospital-based nursing experience and current experience as a Patient Care Coordinator in the US Healthcare domain. Experienced in patient communication, care coordination, healthcare documentation, handling patient concerns and working with healthcare teams. Currently handling healthcare-related inbound calls and coordinating patient requests in a US Healthcare environment.

Strong clinical background combined with healthcare customer service and coordination experience. Seeking a remote opportunity in US Healthcare, Patient Care Coordination, Medical Call Center or Healthcare Customer Support.

Patient Care Coordinator - VOCIS

• Handle inbound patient calls in a US Healthcare environment.
• Understand and document patient concerns accurately and route requests to the appropriate team.
• Assist patients with healthcare-related queries and requests while maintaining professional communication.
• Coordinate with providers, Medical Assistants and internal teams regarding patient needs.
• Handle appointment, prescription/refill, lab/imaging and other patient-related requests as per process.
• Maintain accurate call documentation and follow established escalation procedures.

OT Nurse - BLK HOSPITAL

(2018 - 2021-01)

• Provided nursing support in the Operating Theatre environment.
• Assisted with pre-operative and post-operative patient care.
• Coordinated with doctors, nurses and other healthcare professionals.
• Maintained patient safety, nursing documentation and infection-control practices.
• Supported OT procedures and ensured required equipment and supplies were available.
• Monitored patients and followed clinical protocols.

Nursing Officer - MAX SUPER SPECIALITY HOSPITAL, SAKET

(2017 - 2018-12)

• Provided direct nursing care and monitored patient condition.
• Assisted physicians and healthcare teams in patient management.
• Maintained nursing documentation and patient records.
• Communicated with patients and attendants regarding care and instructions.
• Followed hospital safety, infection-control and clinical protocols.

Nursing Officer - APOLLO HOSPITAL

(2015 - 2017)

• Provided direct patient care and routine nursing support.
• Monitored patients and reported changes in condition to the medical team.
• Assisted doctors and coordinated with multidisciplinary healthcare teams.
• Maintained accurate patient documentation.
• Followed clinical, safety and infection-control protocols.