Sonika Raghav

Experienced Patient Care Coordinator with a demonstrated history of working in the healthcare industry, currently at C. K.

Birla

Hospital in Gurugram, India. Skilled in administrative duties, case management, and customer relationship management, with a strong ability to handle crisis situations and ensure patient comfort and safety. Previous roles as Front Desk Executive at Baby Science IVF Clinics and Front Desk Receptionist at Medicover Fertility Clinics have honed expertise in logistics coordination, financial reporting, and performance monitoring.

Proven track record of enhancing operational efficiency and reducing costs while maintaining high standards of service. Career goal includes leveraging extensive experience to further contribute to patient care excellence and operational success within the healthcare sector.

Patient Care Coordinator at C. K. Birla Hospital (2024-01 – Present)

Coordinated with OPD, IPD, and emergency patients for scans, ensuring patient care and safety.

• Coordinated with OPD, IPD, and emergency patients for scans.
• Ensured that patients receive the care they need and that they understand their medical condition, medications, and other instructions.
• Assisted with patient exams, diagnostic tests, and treatments, ensuring patient comfort and safety.
• Documented patient progress and care provided in patient charts.
• Assessed patient needs, developed care plans and evaluated patient progress.

Front Desk Executive at Baby Science IVF Clinics (2022-08 – 2024-01)

Processed check-ins and check-outs, provided administrative support, and handled cash transactions.

• Processed check-ins and check-outs efficiently, ensuring a smooth operation for both guests and the establishment.
• Provided administrative support to various departments, undertaking tasks such as data entry and document filing to support operational efficiency.
• Handled cash transactions, including the receipt of payments and issuance of receipts, maintaining accurate financial records.
• Trained new front desk staff, sharing knowledge and best practices to maintain high standards of service.

Front Desk Receptionist at Medicover Fertility (2021-06 – 2022-07)

Handled booking reservations, managed inventory, and coordinated with housekeeping.

• Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail.
• Managed inventory of front desk supplies and placed orders to avoid shortages.
• Coordinated with housekeeping to maintain room readiness and address guest requests promptly.
• Supported colleagues during peak times to maintain smooth operations at the front desk.
• Updated office financial records with new payments and adjusted balances in [Medics].

Master of Arts in Arts – Nehru College (2022)

Bachelor of Arts in Arts – University of Delhi (2019)