Rupal Tank

Results-driven Inside Sales and Client Relationship professional with 5+ years of experience in insurance, business development, consultative selling, customer relationship management, operations, and international client engagement. Experienced in managing the complete sales lifecycle including lead generation, qualification, solution selling, objection handling, documentation, policy issuance, renewals, and post-sales support. Skilled in handling Indian and International/NRI clients through calls, emails, and virtual meetings while consistently achieving sales targets and delivering exceptional customer experience.

Senior Sales Executive at HDFC ERGO General Insurance (2020-09 – 2025-04)

Managed end-to-end inside sales for health and general insurance. Promoted insurance products through SEO-driven campaigns, Google Ads, email marketing, and digital lead generation.

• Handled Indian and International/NRI clients.
• Converted inbound and outbound leads into customers.
• Recommended suitable insurance solutions after need analysis.
• Explained policy features, premiums, exclusions and claims.
• Managed policy issuance, renewals and servicing.
• Maintained CRM records and sales pipeline.
• Coordinated with underwriting and claims teams.
• Resolved customer concerns promptly.
• Built long-term relationships leading to repeat business.
• Achieved monthly sales targets consistently.
• Delivered excellent post-sales support.
• Ensured documentation compliance.
• Worked with cross-functional teams.
• Maintained high customer satisfaction.

Senior Sales Manager at Aditya Birla Health Insurance (2025-09 – 2025-11)

Managed sales and customer acquisition. Supported customer acquisition using SEO, Google Ads, email marketing, and digital marketing campaigns.

• Handled Indian and NRI clients.
• Provided consultative health insurance solutions.
• Managed customer renewals and retention.
• Maintained compliance documentation.
• Coordinated with operations and underwriting.
• Built long-term customer relationships.
• Generated business through referrals and follow-ups.
• Handled escalations professionally.
• Achieved assigned business targets.

Overseas Education & Admissions Counselor at International Learning Warehouse (2019-01 – 2020-08)

Promoted education programs through SEO, Google Ads, email marketing, and online lead generation.

• Counselled students and parents including international/NRI families.
• Explained universities, admissions and visa process.
• Converted enquiries into enrollments.
• Coordinated with international universities.
• Handled calls, emails and virtual counselling.
• Maintained CRM and follow-ups.
• Prepared documentation.
• Built trusted relationships with students and parents.
• Achieved admission targets.