Rupali Dhavan

Experienced e-commerce professional with 17 years of total work experience. Currently working as Marketplace Catalog Associate at goGLOCAL Pvt Ltd. Expertise in product listing, categorization, inventory management, and catalog optimization across multiple global e-commerce platforms. Proficient in SEO optimization, price monitoring, and marketplace operations management.

Marketplace Catalog Associate - goGLOCAL Pvt Ltd

(2024-06 - 2024-11)

• Listing, updating, and categorizing products on global e-commerce platforms (Amazon, Walmart, Ebay, Joom, Noon)
• Ensure that all products are correctly listed under their appropriate categories and subcategories
• Optimize Listing for SEO to Improve Product Visibility and Ranking
• Maintain an online product catalog tracker for all the marketplaces and create other reports as required
• Upload Discounts across all marketplaces as well as upload inventory stock positions where applicable
• Manage daily operations for e-Commerce as required
• Consistently monitor and update product prices to maintain competitiveness

Catalogue Associate - 6DEGREE

(2022-09 - 2024-03)

• Listing, updating, and categorizing products on e-commerce portals like Amazon, Flipkart, Myntra, Nykaa, Ajio, Tatacliq, Snapdeal, Shopperstop, and Mirraw
• Oversee the product content presented on Marketplace and account health; Ensure that the Catalog contains accurate, comprehensive, and high-quality product information
• Coordinate with internal teams like Sourcing, Category, teams, and external vendors (photoshoots, etc.), marketplaces, etc.
• Maintain an online product catalog tracker for all the marketplaces and create other reports as required
• Upload Discounts across all marketplaces as well as upload inventory stock positions where applicable
• Manage daily operations for e-Commerce as required
• Streamline process and develop best practices for a cataloging process; resolve cataloging issues for optimizing the speed of the catalog upload process
• Build SOPs for the cataloging process
• Incorporate new techniques and automate the creation of a catalog where possible
• Identify opportunities and trends in the Market and highlight them internally
• Upload and create A+Content for Brand as well Brand story

Sr. E-Commerce & MIS - AATMAN INNOVAION PVT. LTD.

(2016-08 - 2020-07)

• Listing (Banners and combos), Inventory updating, Pricing, Offers, and Content Changes Updating on the Website and all Brands like (Amazon, Shopclues, Paytm, Flipkart, Snapdeal, website as well as Unicommerce Etc.)
• Creating a Catalogue Bulkfile for Import Product Listing
• Interacting with the customers, giving complete information about products
• Coordination with the Warehouse Team and courier Person
• Downloading orders in Excel to maintain Sales Tracker. (Generating Reports on daily / Weekly and Monthly basis and making Presentation)
• Payment Re-conciliation for all prepaid orders with the Account Department
• Processing online orders - Sending automated emails to customers through the backend
• Checking stock availability with warehouse, and generating invoices according to product availability
• Sending invoices with pickup list to warehouse team for dispatching
• Raising Purchase Orders (PO) where the product is not available and regular follow-up with clients to get the product at a warehouse on time
• Allocation of orders to different courier partners, depending on cost, location, etc.
• Updating order tracker with courier Tracking details and dispatching Date, etc with the help of the warehouse team and courier company
• Ensuring timely dispatches of orders
• Preparing stock transfer notes (STN)

Managing Operations MIS Cum E-Commerce (Pan India) - INDIAMAGS.COM / Repeat Purchase India Pvt Ltd - Pan India

(2013-03 - 2016-07)

• Updating the website through Photoshop (Cover images, Prices, Gifts, Offers, Schemes etc.)
• Preparing MIS reports of Sales
• Interacting with the customers, giving complete information about products
• Generating New Orders
• Taking care of Sales after services
• Handling Publisher & Client Outstanding

Project Co-Coordinator / Executive - RANBAXY LABORATORIES LTD

(2012-07 - 2013-02)

• Sending informative articles on Medicine to Doctors
• Daily Monitoring of Patient Queries on Medicine availability
• Monitoring Stock of Medicine at stockiest and Distributors
• Coordination with the Field Staff for pending orders from distributors
• Preparation of reports on Expenses, Sales and revenue through field staff

Service Supervisor – Pre & Post Sales (Whirlpool Home Appliances) - SEVEN STAR SERVICE PVT LTD

(2006-03 - 2012-04)

• Daily Monitoring of customer complaints/issues
• Ensure Resolving Complaints within minimum time
• Major Focus on Accessories Consumable products for Generation of Revenue
• Working with AMC Billing and achieving Monthly target
• Submission of weekly Audit Report of our warranty and gas charging complaints
• Ensuring Warranty customers get free service on time with follow-up for AMC
• Projection of Monthly targets with Developing various schemes
• Working with AMC Billing and achieving Monthly targets to Service Engineers
• Building Technical & Behavioral skills of Engineers in Meetings

B.A. - Economics - Patkar College, Mumbai (2011)

HSC - Patkar College, Mumbai (2007)

SSC - Adarsh Vidyalaya, Mumbai (2005)