Rushikesh Gadhave

Strategic Privileged Access Management (PAM) Engineer with 5+ years of progressive experience architecting, implementing, and operating mission-critical CyberArk and ARCON platforms in enterprise environments. Strong track record of thriving in fast-paced, 24x7 environments, combined with exceptional communication, analytical problem-solving, and cross-functional stakeholder management capabilities.

Deputy Manager - Jio Platforms Limited - Mumbai

(2024-09)

• Upgraded CyberArk components (v12.6 to v14.2) and supported Disaster Recovery (DR) drills to ensure business continuity.
• Performed proactive CyberArk Vault health checks across multiple instances, ensuring high availability, optimal performance, and zero critical downtime.
• Spearheaded ARCON POC (Proof of Concept) initiatives with OEM partners, conducting requirements analysis and validation against RFP use cases with 98% requirement achievement
• Managed ARCON Converged Identity (CI) platform operations, BAVAMA integration, and RBAC configurations across 50+ user groups ensuring 100% policy compliance
• Authored BAU (Business as Usual) documentation and strategic upgrade procedures reducing planned maintenance windows by 35%; implemented SSL certificate automation framework.
• Contributed to CyberArk governance activities, including dormancy checks, inventory management, BAVA planning, and periodic access reviews, ensuring strong compliance and access control.

Senior Associate, Application Support - ARCON - Mumbai

(2022-12 - 2024-09)

• Managed daily operational tasks for clients, including performing system and version upgrades.
• Executed onboarding of users and servers within PAM, ensuring strict compliance with password policies.
• Delivered SLA-compliant troubleshooting support and conducted administrative training for ARCON PAM solutions.
• Developed Standard Operating Procedures (SOPs) and user guides; conducted knowledge transfer (KT) sessions for end users and administrators

Associate Consultant - Capgemini India - Mumbai

(2019-11 - 2022-11)

• Managed CyberArk daily operations including password rotation, PIM monitoring, and incident resolution maintaining 95%+ SLA compliance
• Onboarded privileged accounts, created safes, and validated permissions across multiple lines of business (LOBs) supporting enterprise security standards
• Resolved P1/P2 incidents with 24x7 on-call support maintaining 100% SLA compliance with average resolution time of 2 hours
• Hands-on experience with PTA (Privileged Threat Analytics) dashboard for real-time risk monitoring and threat identification
• Authored SOPs and user guides; leveraged ServiceNow and HPSM for SLA-driven incident and change management

Help Desk Engineer - Microsense - Mumbai

(2018-02 - 2019-04)

• Managed IT infrastructure for ITC Grand Central ensuring minimal downtime and high system availability
• Troubleshot network loops, bandwidth issues, and Wi-Fi/LAN connectivity problems ensuring business continuity
• Administered ISP uplinks and monitored performance reports maintaining optimal network performance
• Configured Cisco switches, Ruckus access points, and Mi-Fi devices supporting enterprise network infrastructure

Bachelor of Engineering (B.E.) - Electronics Engineering - Mumbai University (2015)

Diploma - Digital Electronics - Mumbai University (2011)

SSC (Secondary School Certificate) - Mumbai University (2008)