Ruston Lamare

Treebo Trend JKR Residency Guest House, Shillong as Hotel General Manager for 4 yrs 7 Months.

Hotel General Manager - Treebo Hotels - Treebo Trend JKR Residency Guest House, Shillong

Treebo Trend JKR Residency Guest House, Shillong as Hotel General Manager for 4 yrs 7 Months.

• Handling phone calls and reservations bookings both online and offline (unit reservation, travel agency or online platform)
• Briefing the team day to day schedule regarding reservations and check in and checkout of individual guests or group check in.
• Handling mails and payments from Travel agency / Unit Reservation.
• Follow up with every details of the Guests as per in the mails or verbally phone calls.
• Handling by checking all the rooms after the housekeeping is done with the room service.
• Training the Housekeeping and F&B regarding their work nature during their duties.
• Maintaining records in the software of the check in and check out of the Guests accordingly.
• Maintaining the statistic record of the Guests of every month and mail to the tourism of Meghalaya.
• Handling the weekly accounts and taxes and submitting to the management accordingly.
• Maintaining/ checking the daily marketing of the Kitchen /Restaurant supplies and update the management the requirements.
• Maintaining the cleanliness of the Kitchen and the Restaurants after every order is done accordingly.
• Checking the crockeries in the pantry section as there should be no shortage in stock and the same if there are any defectives in stock.
• Maintaining the attendance record of the staff (Housekeeping/F&B/Chef & Security).
• Conducting interview whenever is required when there is vacancy in the property.

Higher Secondary School Certificate - Mawryngkneng Higher Secondary School (2007)

Bachelor of Arts - Shillong College (2014)

Diploma - Computer Application