Lorenzo Marak

Product Manager with over three years of experience in bringing products from the idea stage to launch. I've worked mostly in fast-paced environments, where I've focused on creating products that solve real customer problems while driving business growth. I'm good at leading teams, managing product plans, and making decisions based on data to get the best results.

Product Manager - GS ECOMMERCE PVT Ltd - Bangalore

(2019-04 - 2022-09)

• Developed and executed product strategies that matched the company's goals and what the market needed, leading to the successful launch of multiple products that boosted customer satisfaction.
• Led a team of 15+ people from different departments, ensuring everyone worked together smoothly to deliver products on time and within budget.
• Worked closely with the design team to make sure user feedback was part of the product design, which improved the user experience and kept users coming back.
• Used data and research to identify customer pain points and prioritize features, which led to a 50% faster delivery time for key services.
• Implemented Agile practices to make the development process more efficient and get new features to market faster.
• Communicated clearly with stakeholders about project progress, risks, and plans, which improved satisfaction and kept everyone aligned.
• Conducted market research and analyzed competitors to help shape product direction and find new growth opportunities.
• Led the integration of new tools and technologies to improve workflows and data accuracy.

IT Analyst - Elula Tech & CYD Tech Lab - Bangalore

(2017-04 - 2018-12)

• Managed customer success for WordPress plugins, coordinating with developers to fix bugs and roll out new features.
• Performed root cause analysis and worked with the development team to test and approve features.
• Kept customers updated on new releases, which improved their satisfaction and trust in the product.

IT Analyst - STS International (Cameo Global) - Bangalore

(2015-02 - 2016-05)

• Provided technical support for CISCO's internal applications, helping resolve software and hardware issues.
• Handled both call and chat support for internal clients, with a focus on Mac-related issues and some Windows support.

Project Coordinator - Deluxe Digicaptions - Bangalore

(2013-09 - 2014-05)

• Ensured the quality of digital assets like video content and subtitles.
• Received the "Captain America" award for maintaining high standards in quality.

Bachelor Of Computer Applications - Computer Applications - Lowry Memorial College (2013-05)