Rutik Rathod

I am a motivated and enthusiastic learner, eager to kickstart my career in the IT industry. I have a strong interest in data and enjoy using it to solve real-world problems. With a solid foundation in SQL, Power BI, and Python, I'm capable of creating interactive dashboards, performing data analysis, and automating tasks to improve efficiency. I'm passionate about learning new technologies and using data to make smarter decisions and deliver better results.

Customer Support Executive Email and Escalation - One Card - Pune, Maharashtra

(2025-07)

• Managed over 1,200 customer email inquiries monthly, resolving complex concerns with a 95% satisfaction rate by implementing streamlined communication protocols.
• Resolved escalated cases 30% faster than departmental average, enhancing customer retention and reducing complaint resolution time by an average of 20 hours per case.

Bachelor Of Computer Application - Computer Application - Modern College Of Business Administration (2024-08)