Sabura Jafar

Dedicated B.E CSE graduate with hands-on experience in Customer Care and System Operations. Strong in communication, system handling, and data entry. Highly adaptable personality with the ability to learn any new tool, software, or work process very quickly with minimal guidance. Actively seeking a Work-From-Home role in IT support, customer operations, or data-based positions.

Customer Care Executive - Maruthi Pillai and Sons - Kumbakonam

(2025-09)

• Handled inbound and outbound calls professionally.
• Provided accurate service information and resolved customer queries.
• Maintained customer records and updated system data regularly.
• Followed up with customers for service completion and satisfaction.
• Coordinated with technical and service teams for quick issue resolution.

System operator - Mass group of college's - kumbakonam

(2024-03 - 2025-07)

• Managed and updated student records including fees, attendance, and personal information.
• Maintained accurate databases for smooth office operations and timely reporting.
• Assisted staff in generating reports related to fees collection and attendance.
• Ensured confidentiality and integrity of student data.

B.E. - COMPUTER SCIENCE & ENGINEERING - KSK College of Engineering (2020 - 2024)