Expert at driving new partnerships and alliances
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With over 20 years of leadership experience in sales, operations, and customer service including my tenure at Nykaa, where I led key customer service initiatives, I bring a deep understanding of both sales execution and customer engagement within the beauty and retail sector.
In my past and current role, I have successfully led large, high-performing teams across domestic and international call-centre processes, consistently achieving revenue and client satisfaction targets. I was honoured with the “Inclusive Striker of the Year” award for my ability to deliver complex projects on time and exceed performance benchmarks.
At Nykaa, I contributed to elevating the customer experience by streamlining communication channels and implementing service delivery enhancements that improved response times and customer satisfaction metrics.
