Sahad Shalu

Dedicated and results-driven Customer Service & Telecalling Executive with 2+ years of experience in customer-facing environments. Skilled in inbound and outbound calling, lead generation, customer query resolution, follow-ups, and sales support. Fluent in English, Malayalam, Arabic, and Hindi. Holds a BA in English Language & Literature with strong communication, organisational, and team coordination skills.

Customer Service Executive at Rabeeh Raidan Restaurant (2022-01 – 2024-12)

• Handled inbound and outbound customer calls regarding orders, services, and product enquiries professionally.
• Resolved customer queries efficiently, ensuring high satisfaction levels consistently across all interactions.
• Generated leads and conducted regular follow-ups to support sales and service conversion targets.
• Coordinated with the operations team to ensure smooth daily workflow and timely service delivery.
• Maintained accurate records of customer interactions, complaints, and service logs for team reporting.
• Built strong customer relationships through professional multilingual communication and consistent follow-through.
• Contributed creative ideas in team planning sessions, improving overall service quality and team efficiency.

BA in English Language & Literature – Amal College of Advanced Studies (Autonomous), Nilambur

Plus Two in Higher Secondary – IOHSS Edavanna, Malappuram, Kerala

SSLC in Secondary School – GHS Perakamanna, Kerala