Sahdevsinh Mahida

To obtain a position in the banking sector where I can utilize my communication, analytical, and customer service skills while contributing to the organization's growth and enhancing my professional development.

Sales Officer - HBD FINANCE BANK

(2021-04 - 2021-11)

• Generated new customer leads for savings accounts, current accounts, loans, insurance, and other banking products.
• Achieved monthly and quarterly sales targets through customer acquisition and relationship management.
• Identified customer financial needs and recommended suitable banking products.
• Built and maintained long-term relationships with customers to improve retention and cross-selling opportunities.
• Conducted field visits, sales presentations, and promotional activities.
• Prepared daily sales reports and maintained accurate customer records.
• Ensured compliance with bank policies and KYC guidelines.

Senior Collection Officer - AU SMALL FINANCES BANK

(2021-12 - 2026-07)

• Managed delinquent loan and credit card accounts to ensure timely recovery of outstanding payments.
• Contacted customers via phone, email, and field visits to negotiate repayment plans.
• Reduced overdue accounts by achieving monthly collection and recovery targets.
• Handled customer disputes and coordinated with internal departments for resolution.
• Maintained accurate collection records and prepared daily/monthly MIS reports.
• Ensured all collection activities complied with bank policies and regulatory guidelines.
• Built positive customer relationships while minimizing financial risk to the bank.
• Monitor overdue loan and credit accounts.
• Contact customers through calls, emails, or field visits for payment recovery.
• Negotiate repayment plans and settlements.
• Handle NPA (Non-Performing Asset) and delinquent accounts.
• Track collection targets and recovery performance.
• Prepare collection reports and maintain customer records.
• Coordinate with legal teams for serious default cases.
• Ensure all recovery activities follow bank policies and regulations.
• Guide and supervise junior collection executives or field staff.

Collection Executives - IKF HOME FINANCE

(2026-07)

Collection Executive – Home Finance

• Managed collection of EMI payments for home loan customers.
• Followed up with customers through calls and field visits to ensure timely repayments.
• Handled overdue and delinquent loan accounts while maintaining professional customer relationships.
• Negotiated repayment plans and resolved payment-related issues.
• Achieved monthly collection targets and minimized loan delinquency.
• Maintained accurate collection records and updated customer information in the system.
• Coordinated with branch teams, legal, and operations for recovery cases.
• Ensured compliance with company policies, banking regulations, and recovery procedures.
• Prepared daily and monthly MIS reports on collection performance.
• Delivered excellent customer service while resolving queries related to home loan repayments.

Pass - Salun Sarvajanik High-school (2012-03 - 2012-03)

C2 Pass - Salun Sarvajanik High-school (2014-03 - 2014-03)

Bachelor of Arts - N.S PATEL ARTS COLLEGE, Sardar Patel University (2026)