Sahid Shaikh

Detail-oriented professional with experience in Technical Support, Fraud Analysis. Proven track record in diagnosing hardware/software issues, investigating fraudulent transactions for UK banking clients.

Customer Service Advisor (Fraud Analyst) - Teleperformance

(2025-05 - 2025-12)

• Investigated suspicious account activities and fraudulent transactions for UK clients using banking databases.
• Resolved payment declines while ensuring strict adherence to AML and security compliance regulations.
• Mitigated financial risks by collaborating with fraud prevention teams to protect customer assets.
• Documented all investigations meticulously according to international banking standards.

Technical Support Specialist | Remote/Social Media Support

(2024-06 - 2025-01)

• Provided end-to-end hardware/software troubleshooting for laptops, desktops, and printers via digital platforms.
• Managed high-volume technical inquiries through digital messaging while maintaining high CSAT scores.
• Escalated complex technical bugs to senior engineering and tracked resolution cycles in ticketing systems.

Bachelor of Science - SIES College of Arts, Science & Commerce, Mumbai, Maharashtra (2021)

Intermediate (Class XII) - R. D. National & W. A. Science College, Bandra (2018)

Matriculation (Class X) - Kamaraj Memorial English High School, Dharavi (2016)