Sahil Aly

High-performing, data-driven Event Operations & Ticketing Specialist with 2+ years of expertise in spearheading end-to-end venue logistics, commercial box office management, and stakeholder coordination for stadium-scale sports tournaments and premium live entertainment properties. Currently pursuing an LLB to build a career in Corporate Law, combining strong legal knowledge with extensive hands-on experience in event operations, commercial coordination, and stakeholder management. Adept at managing massive cross-functional volunteer squads, maximizing transaction accuracy, and executing seamless workflows under extreme pressure.

Brings a strong understanding of contracts, compliance, negotiations, commercial operations, and risk management, with the ability to bridge legal expertise and real-world business operation.

Event Operations & Ticketing Manager - BookMyShow (Bigtree Entertainment) - Pan-India Operations

(2024-03)

Directing foundational ticketing architecture, physical access logistics, commercial box office distribution, and F&B operations for premium sports properties and stadium live tours.

• Indian Premier League (IPL) – 2024 & 2026 (Lucknow): Promoted from Supervisor to Ticketing Manager for Lucknow stadium operations. Spearheaded complete gate entry management, orchestrated high-value client workflows, and optimized stakeholder coordination while successfully resolving critical on-ground consumer escalations.
• Premium Music Festivals & Concerts (Coldplay Tour Jan 2025/ Sunburn 2024 & 2025): Served as Operations Supervisor for Coldplay (Navi Mumbai) and Sunburn (Goa/Mumbai). Directed high-volume digital cash top-up zones, audited inventory pipelines, and mobilized 1000+ volunteer cohorts across India to ensure seamless consumer fulfillment.
• ICC Women's Cricket World Cup 2025: Entrusted with complete gate logistics and ticket distribution infrastructure management for an international tournament format, ensuring smooth crowd migration and validation across massive match days.
• Live Stand-Up Comedy Specials & Arena Tours: Spearheaded box office workflows, offline inventory logging, and VIP guest relations for multi-city arena tours of top artists including Zakir Khan, Samay Raina, Anubhav Bassi, Harsh Gujral, Ravi Gupta, Amit Tandon, Gaurav Kapoor and Abhishek Upmanyu.
• T20 & International Cricket Properties: Supervised technical inventory tracking, hardware deployment (Famocos scanners), and printed wristband logistics for Uttar Pradesh T20 League (UPT20 - 2024 & 2025) and India A vs Australia A series.

Operations & Ticketing Manager / F&B Supervisor - District live by Zomato - Multi-City Operations

(2024-10 - 2026-04)

Commanding on-ground live concert layouts, cross-state infrastructure mapping, multi-tier ticketing protocols, and massive food-festival zone operations.

• Karan Aujla India Tour (Mar 2026 - Apr 2026): Engineered end-to-end ticketing deployment, physical wristband exchange logistics, and secure perimeter entry maps for massive stadium-capacity music shows across Chandigarh, Indore, and Mumbai hubs.
• Diljit Dosanjh India Tour (Oct 2024 - Delhi NCR): Appointed as F&B Operations Supervisor. Managed mass-scale food zones, implemented cashless point-of-sale (POS) digital terminals, and led volunteer divisions to maximize processing speeds and minimize consumer queues.
• Premium Concert Tours (Sonu Nigam, Sunidhi Chauhan, Enrique Iglesias, Def Leppard): Acted as Box Office and F&B Manager across key tour stops (Lucknow, Indore). Owned financial transaction reconciliations, cash audits, credential validation, and multi-tiered vendor onboarding.
• Administrative Liaison: Collaborated proactively with city municipal corporations, regional law enforcement authorities, and external asset vendors to secure required event compliance and seamless security protocols.

Volunteering - DC Crew Volunteer Program - Delhi, India

(2025-03 - 2025-06)

• Supported Delhi Capitals IPL match-day operations, including crowd management, ticketing, access control, and fan engagement.
• Assisted with hospitality, sponsor activations, venue coordination, and smooth execution of match-day activities.

Marketing Intern - BookMyShow Live University - Mumbai, India

(2026-01 - 2026-07)

• Assist in planning and execution of live events, concerts, sports events and brand activations also coordinate with production, creative, operations, vendors and venue teams.
• Coordinated with internal teams, designers, vendors, and production to ensure timely campaign execution and supported social media promotions, digital marketing, and content coordination to maximize audience engagement.
• Conducted market research, competitor analysis, and consumer insights to improve campaign performance and managed campaign schedules, promotional assets, and marketing reports while tracking event performance.

Customer Service Supervisor - Niftel Communication (Swiggy) - Lucknow, India

(2024-10 - 2025-11)

• Managing attendance and making roaster also supervised a team of customer support executives, ensuring high-quality service and SLA compliance.
• Handled customer escalations and resolved complex delivery, payment, and order-related issues, also monitored team performance through quality audits, coaching, and regular feedback sessions.
• Prepared daily performance reports and tracked key metrics such as CSAT, AHT, and resolution time also coordinated with operations, delivery partners, and restaurant teams for faster issue resolution.
• Trained and mentored new agents on customer handling, processes, and company policies also ensured adherence to company SOPs while maintaining a positive customer experience.

Bachelor of Commerce - Commerce - University of Lucknow (SPGC) (2021-09 - 2024-08)

Diploma in Event Management - Event Management - Asian Academy of Film & Television (Online) (2024-06 - 2025-06)

Bachelor of Legislative Law - Legislative Law - University of Lucknow (FOL)