Sai Yadav
Senior Customer Service Representative
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About
Senior Customer Service Representative with 5+ years of experience in e-commerce, retail, and technical support. Proven track record in customer engagement, issue resolution, quality analysis, and logistics operations. Skilled in cross-functional teamwork, regulatory compliance, and data-driven decision making. Proficient in Microsoft Office, Excel, and CRM tools.
Experience
Senior Customer Service & Technical Associate at Buzz Bingo (2022-11 – 2025-02)
- Delivered exceptional customer service within the Machines Arcade, promoting and demonstrating a diverse range of games.
- Provided support and guidance to arcade machine patrons, enhancing overall Club experience and customer satisfaction.
Quality Analyst at 24-7 Intouch (2022-03 – 2022-09)
- Developed and implemented a customer service survey that identified service issues and enabled quick resolution of complaints.
- Conducted regular customer reviews and follow-ups to ensure satisfaction and identify areas for improvement.
Transportation Specialist at Amazon India (2021-06 – 2022-01)
- Managed warehouse logistics and operations for NA and EU regions as part of the Relay Operations Center (ROC) team.
Customer Service Analyst at Amazon India (2019-08 – 2021-01)
- Handled customer inquiries, resolved issues, and provided product guidance via multiple channels while maintaining compliance with company policies.
- Part of Search and Rescue (SAR) team; resolved escalated customer issues and trained junior associates.
Education
PG Diploma in Data Science – Brunel University London (2022-09 – 2024-08)
Bachelor of Technology in Computer Science & Engineering – Jawaharlal Nehru Technological University Hyderabad (2015-07 – 2019-07)
