Saibal kumar Sen

Senior Operations & Service Delivery Leader with 20+ years of progressive experience in PAN-India field operations, project execution, service delivery, customer experience, workforce management, vendor management, supply chain, budgeting, cost/profit-centre management and technology-enabled operations. Proven ability to lead large multi-location teams, manage complex deployments, improve SLA/service performance, control costs and deliver enterprise projects across BFSI, retail, warehouse, government, telecom and electronic surveillance environments.

Service Head – East, Field Operations - iVIS International Pvt. Ltd.

(2025-02)

Lead end-to-end field operations and deployment of electronic surveillance solutions across banking, ATM, retail and warehouse environments.

• Manage customer requirements, stakeholder coordination, project planning, costing, budgets, resources, assets and manpower.
• Lead approximately 250 in-house team members and 150 outsourced/vendor resources across project execution and field support.
• Drive customer satisfaction through prompt resolution of operational issues, service governance and end-to-end delivery.
• Manage deployment and calibration activities for banking clients including SBI, PNB, UCO Bank and ICICI.
• Execute AI-based electronic surveillance and perimeter-monitoring projects across banking, retail, warehouse and government sectors.

Deputy General Manager – Operations - Securens System Pvt. Ltd.

(2014-05 - 2024-11)

Managed operations spanning project/service delivery, business development support, supply chain, customer service and vendor coordination.

• Established performance metrics, reviewed operational risks and drove continuous improvement in project and service delivery.
• Managed budgets, cost factors, asset inventory, resources, deployment and payment collection.
• Executed electronic surveillance projects for 50+ clients across PSU banking, retail and warehouse sectors, including SBI, ICICI, PNB, Axis, BOB, SCB, Delhivery, Burger King and Domino's.
• Implemented active-deterrence solutions for GATI KWE and Agarwal Packers & Movers warehouses on a PAN-India basis.
• Built relationships with clients, stakeholders and vendors while supporting business growth and cross-selling opportunities.

Regional Manager – Operations - ARS T&T (India) Pvt. Ltd.

(2012-12 - 2014-05)

Managed East-zone VTS/FMS operations, installations, service delivery, online fleet monitoring and client relationships.

• Executed PAN-India FMS/VTS implementation for BPCL across 100+ depots and approximately 900 fleets.
• Delivered BCCL Dhanbad geo-fencing, control-room, server, call-centre and fleet-monitoring implementation covering 12 mining zones.
• Managed CISF VTS deployment for approximately 750 fleets, including application support, maintenance, monitoring, budget control and payment collection.

Project Manager - Rosmerta Technologies Pvt. Ltd.

(2011-02 - 2012-12)

Managed GPS/GPRS-based fleet management projects, including installation, service delivery, client requirements and field teams.

• Implemented FMS/VTS solution for 800+ fleets of Raipur Municipal Corporation covering solid-waste and water-supply fleet management.
• Managed project planning, costing, budget/profit centre, manpower, customer requirements, billing and payment collection.

Project Manager – Asset Intelligence - Alberio Telematics Pvt. Ltd.

(2008-04 - 2011-01)

Managed GPS/GPRS-based fleet management implementations, field engineers, vendors, service delivery and customer support.

• Executed PAN-India FMS/VTS implementation for approximately 900 GATI KWE fleets, including application integration, geo-tagging and live monitoring.
• Implemented VTS deployment for approximately 1,000 fleets for Chhattisgarh State Civil Supplies Corporation, including server/control room, GIS survey and state-wide installation.

Regional Project Coordinator - ORG Informatics Pvt. Ltd.

(2005-05 - 2008-03)

Managed VSAT implementation and 24x7 field service support across East and North-East India for banking and retail ATM connectivity.

• Executed VSAT deployment for approximately 850 Bharti Airtel sites and connectivity projects for major banking and enterprise clients.
• Implemented server/NOC connectivity for Exide and connected seven PAN-India production plants for SAP operations.
• Executed PAN-India FMS/VTS implementations for approximately 500 IOCL/BPCL fleets.

System In-charge - APJ Finance

(2002-02 - 2005-04)

Managed servers, networks, desktops, backups, MIS, technical support, user access and database administration.

Faculty / Senior Faculty - Informatic Computers System / Institute of Computer Accounts (ICA)

(1999-07 - 2001-12)

Delivered computer training, technical support, examinations, reporting and server/software support; contributed to branch development and established four branches.

Bachelor of Commerce - B.Com - Calcutta University (1998)

Master of Computer Application - MCA - NIIT (2001)